Hub International Employee Benefits Insurance Enrollment Processor in Greensboro, North Carolina
At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.
General Description (Summary, Scope, Purpose)
The Enrollment Processor (EP) is a full-time entry level administrative support position that works under the direction and supervision of the Integration Specialist. This position works as an integral part of the Projects & Technology department and provides data entry support for enrollments, member adds, changes, deletions and terminations, and carrier changes. The Enrollment Processor also provides administrative support for the Project Analysis Teams as-well-as general office support functions.
This is an entry level opportunity for a recent college business, human resources, accounting or finance graduate to work and learn in a professional environment in the Group and Individual Health Insurance and Benefits Industry.
Essential Duties and Responsibilities
Perform membership adds, deletions, and changes in multiple online benefits enrollment systems and by email submissions to carriers
Enters data into spreadsheets for purposes of enrolling a group or recording and tracking work orders
Phone and email communication with carriers to verify enrollments
Communication with Client Care Advocates (CCAs) to solve enrollment type issues or to confirm a work order is complete
Processing carrier changes in various carrier systems and Benefit Point
Loads and maintains all membership activities in Benefit Point
Audits bills against enrollments to validate accuracy
Provides general administrative support of the Project Analysis teams
Answers main line telephone as needed to assist or redirect incoming phone calls
Answers the team phone and communicates effectively with clients, taking notes and messages as needed
Maintains organized filing systems
All other duties and special projects as assigned
The candidate must be able to operate both independently and in a team setting. She/he must be organized with heavy attention to detail. She/he must have a client service mentality with active listening skills and able to effectively communicate with our clients, team members, and management. The candidate must also be proficient with using Microsoft Office products especially Excel, Outlook, and Word.
Ideal candidate exemplifies these skills: Analytical, organized, relationship oriented, technical, independent thinker, ability to multi-task, team player, communication skills, flexible, collaborative
High school graduate and a recent college graduate, preferably with degree in a business related field.
Licenses and Credentials
Must have or be willing to obtain a North Carolina Life and Health Insurance Licenses within 60 days of employment
Knowledge & Experience
Good understanding of business and business practice theory. Good organizational, follow up, follow through and time management skills.
The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.
Location: United States, North Carolina, Greensboro
Required Education: Bachelor's degree (4-year degree)
Required Experience: 2-5 years
Required Travel: Negligible
Date published: 9-Aug-2018
Department: Account Management & Service
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
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