Hub International Enrollment Technology Specialist in Grand Rapids, Michigan

HUB International Insurance Services

Job Description

Job Title: Enrollment Technology Specialist

Department: Employee Benefits

Reports To: Employee Benefits Channel Leader

FLSA Status: Non-Exempt


The purpose of the Enrollment Technology Specialist (ETS) is to retain clients by insuring accuracy and timeliness through all lines of clients’ carrier submissions in addition to enrollments, terminations and changes. They facilitate this process through paper applications and/or electronic application. It will be critical for the ETS position to create flexible and collaborative relationships with the teams, carriers and clients in order to meet the position objective.

Role Expectations:

The primary responsibility of the ETS is carrier submissions. This position will also process all incoming enrollments, terminations, and change forms.

  • Process all carrier submissions and sub apps for assigned Teams

  • Ensure all necessary items are included in the submissions

  • Scrub applications for accuracy

  • Online data entry

  • Contact clients for additional information

  • Keep Internal Team informed throughout process

  • Follow up with the carrier for final results

  • Communicate any missing items to the Account Manager and Benefit Consultant

  • Assist with all enrollment packets for carrier change and new business submissions

  • Update Benefitpoint on all member enrollments, terminations, change forms and requests for additional information for submission completion.

  • Special Projects – Can include, but not limited to building and maintaining spreadsheets for clients for enrollment purposes (10%)

Cultural Expectations:

· Demonstrates honesty, integrity and ethics, keeping your word, does the right thing every time.

· Demonstrates respect, positive attitude and an environment free of triangulation and judging others.

· Seeks continuous learning, teaching and striving to get better every day. Is open to feedback and applies what is learned.

· Sees the uniqueness and unlimited potential of each individual; recognizes that everybody matters.

· Demonstrates collaboration, team work and a place where great ideas can happen.

Job Required Skills:

  • Excellent problem solving skills.Persistent to achieve the end result—resolution.

  • Strong organizational skills, including daily prioritizing and logical thinking.

  • Service-oriented; kind, compassionate, and willing to work hard on another person’s behalf.

  • Good communication skills, especially verbally and over the phone.Clarity and accuracy are key.

  • Excellent phone skills, being responsive, empathetic, and honest with the information to be shared.

  • Strong working knowledge of computers (MS Word, MS Outlook preferred; Internet, MS Excel and database experience also beneficial) and able to learn online carrier systems and programs.

  • Able to manage multiple projects simultaneously and successfully.

  • Able to work with others in teams; able to work with those who perform similar jobs as well as complimentary roles.Promotes cooperation and shared successes throughout the company.

  • Shares ideas for improvement that are oriented around solutions and blameless problem solving.

Location: United States, Michigan, Grand Rapids
Required Education: High school or equivalent
Required Experience: 1-2 years
Required Travel: No travel required
Date published: 19-Mar-2018
Department: Account Management & Service
Ref#: P2448_20180315

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at .

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