Hub International Client Relationship Manager in East Longmeadow, Massachusetts

About HUB

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus isdedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control.Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Why Choose HUB?

Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees,andprovide continuous opportunitiesfor growth and development . Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options thatarerooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

  • are seeking a progressive work environment at a rapidly growing organization

  • have a desire to help others protect their future

  • have an entrepreneurial spirit and are challenged by the opportunity to grow the business

  • are focused on learning and development to enhance your industry knowledge and expertise

  • are a self-starter willing to invest time and energy to learn the technical aspects of our business

  • believe in integrity and building success by developing relationships with othersHUB’s Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services that make us a leading sales and service organization in the insurance industry. Through a robust network of resources, you will be amongst some of the industry’s top talent to help guide and support our customer’s needs and provide them with innovative solutions.We currently have an opportunity for a Client Relationship Manager in our East Longmeadow, MAoffice.The selected employee will beresponsible for assisting the Producer and Client Relationship Analyst with client relations and service, sales, and administrative activities of new and existing group benefit accounts.Specific ResponsibilitiesResponsible for client retention, building relationships with key client personnel.Acquire a thorough understanding of client’s business, insurance objectives, and benefit program.Provide timely legislative updates to clients.Technical and daily management of client accounts including claims questions, administrative issues, client requests and keep Producer/CRA informed of status.Provide recap of meeting/conference call notes to CRA/Producer.Preparation of final proposals, benchmark reports and supplemental sales materials for presentation to prospects and clients.Planning, implementation and carrier coordination of employee meetings for new/renewal plans, completion of new business/carrier change application forms and confirmation of carrier enrollment materials.Prepare communications, open enrollment memos, PowerPoint presentations.Responsible for notification form to Revenue Coordinator within effective date of change.Responsible for compliance audits in conjunction with Compliance Officer.Obtain claim reports and conduct monthly, quarterly and/or semi-annual claims analysis as decided by Producer.Responsible for client 5500 criteria, submission ofworksheets, previous filing to Wrangle.Follow up with SAR/signature ready copies to client, obtain final 5500 copy for files.Responsible for implementation of Client Service Plan calls/quarterly meetings, midyear reports.Contribute to enhancement of client services/sales, be well informed and maintain a familiarity with industry trends.Other responsibilities/duties as assigned or requested by Management.Qualifications:

  • 4 years experience in Employee Benefits .

  • Life/Health license required.

  • Knowledge of underwriting principals, alternative funding arrangements and self-funding.

  • Ability to analyze claims and project renewals for self-funded and large fully-insured accounts.

  • Familiarity with state and federal compliance regulations and industry trends/best practices.

  • Proficiency with Microsoft Office products.

  • Excellent organizational, interpersonal, communication skills and ability to work in a team environment.

Location: United States, Massachusetts, East Longmeadow
Required Education: High school or equivalent
Required Experience: 2-5 years
Required Travel: No travel required
Date published: 12-Oct-2018
Department: Account Management & Service
Ref#: P3616_20181012

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

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