Hub International Commercial Insurance Client Service Director in Denver, Colorado

About us:

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.

Our team is growing, and we are looking for a driven individual to lead our Commercial Lines Account Management team in Colorado. This is a supervisory position that leads and manages the operational functioning, growth, and development of the Mid-Market and Select Account Managers. As the Client Service Director, you will oversee the day-to-day functions of the department and assist with the operational and service functions of the department by performing the duties below.

In this role, you will:

  • Meet operational standards outlined by HUB Colorado and HUB Corporate

  • Manage sales support employees and functions within the commercial department

  • Champion communication of goals, vision, and procedures developed by the leadership team

  • Work with the Site Managers of Loveland, Pueblo, Grand Junction, and Colorado Springs to ensure continuity of off-site operations

  • Manage office environment and champion a culture of teamwork

  • Train employees on duties, expectations, standards, policies, and audits and review these areas regularly as set by standards

  • Immediately and effectively address and resolve employee performance concerns utilizing Regional Human Resources and Commercial COO as necessary

  • Direct employee workflow, workload, and overall performance for department

  • Provide feedback to Commercial COO and Practice Leader about service structure to improve performance and productivity

  • Identify and implement strategic initiatives to increase efficiencies and workflow in the department

  • Coordinate time off within departments to ensure service level and appropriate reporting of time off

  • Assure service standards are being met utilizing the audit and review process

  • Assist in monitoring expenses and adherence to budget numbers for the departments

  • Handle escalated customer service issues as needed

  • Conduct annual performance reviews for all Account Managers

  • Answer clients’ and employees’ questions in a timely manner

What you offer us:

  • At least 7-10 years of experience in the insurance industry

  • Prior Mid-Market Account Manager experience in an agency

  • Prior supervisory experience in an agency

  • High school diploma required, though Bachelor's degree preferred

  • Exceptional project management skills (ability to establish, develop, implement, and execute operational and strategic plans)

  • Ability to interface and work collaboratively with colleagues and management at various levels within an organization

  • Strong ability to influence, create demand, and negotiate with internal and external clients

  • Ability to think strategically and “outside-the-box,” while not being afraid to question and constructively challenge

  • Ability to work at a fast pace and under pressure without comprising quality or service – successful experience managing demanding deadlines, changing requirements, and working with limited resources and information

  • Effectiveness as a leader, working with all levels of the organization

  • Accountability to deadlines and keeps other informed of work progress, timetables, and issues; addresses problems and issues constructively to find mutually acceptable and practical business solutions

  • High level of professionalism, integrity, and trust at all times

  • Proficiency in MS Office

  • Strong knowledge of industry standards and regulations

  • Property & Casualty Producer’s License

  • Willingness to travel to the seven HUB offices throughout the state

What we offer you:

  • A rewarding job that helps local businesses in the community

  • Medical/dental/vision/life insurance, 401k matching program, Health Savings Account funding, and voluntary insurance options

  • Generous time-off policies (Vacation + Personal/Sick/Floating Holidays)

  • A work/life balance because that’s important for all of us

  • Learn from the expertise of your coworkers

  • Growth- HUB is growing, and so can your career

  • Be part of a motivated team

#LI-KB

Location: United States, Colorado, Denver
Required Education: High school or equivalent
Required Experience: 7-10 years
Required Travel: Up to 25%
Date published: 5-Apr-2018
Department: General Management
Ref#: P2556_20180402

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

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