HUB Jobs

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Job Information

Hub International Retirement Plan Service Representative/Account Manager in Cumberland Foreside, Maine

About HUB

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

We currently have an opportunity for a Retirement Plan Service Representative in our Cumberland Foreside, Maine , office. The selected candidate will provide operational and administrative support to our retirement plan advisors in accordance with the practices, policies, and procedures of the Company.

Specific Responsibilities:

Responsibilities will include, but are not limited to:

  • Assist with meeting preparation for both new and existing plans

  • Respond and generate Requests for Proposal

  • Assist in the quarterly investment commentary process

  • Prepare plan review reports and due diligence reports for advisor

  • Attend select meetings with the advisor to draft the Fiduciary Plan Review Executive Summary

  • Work with plan sponsor/TPA/recordkeeper to ensure continual compliance within 401(k) plans

  • Communicate deadlines for plan compliance requirements to advisor or other staff

  • Troubleshoot issues on plans as necessary

  • Provide scheduling support to education specialist as needed

  • Track pending paperwork or NIGO’d paperwork; update pending business summary sheet for advisor’s attention when documents are outstanding; track and tally all outstanding work weekly

  • Handle phone calls from plan sponsors and participants when appropriate; transfer calls to advisor or another specialist when required

  • Update CRM systems to include client contact information, plan provisions, and vendor information

  • Input/update data to investment analytics system (e.g., RPM, RPAG)

  • Maintain electronic and paper files, including archiving files as needed

  • Make recommendations to systematize and improve office functioning

  • Manage vendor relationships on behalf of advisor.

  • Stay current on industry and regulatory developments, service and product enhancements and vendor changes; communicate regulatory or industry developments to advisor and education specialist as needed.

  • Use COMMunity Link and Commonwealth back office to access resources as appropriate.

  • Other responsibilities as assigned by Manager


  • 3 to 5 years of direct experience with 401(k)s, 403(b)s and SIMPLE IRAs required.

  • Retirement plan design experience.

  • Strong understanding of financial products and 401(k) plans.

  • Strong understanding of compliance and regulatory issues.

  • Familiarity with TPAs and recordkeepers preferred.

  • Proficiency with Microsoft Office products.

  • LI-AR

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at

EEOAA Policy

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit