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Hub International Team Leader in Cranbrook, British Columbia

Hi, we’re HUB — a network of doers with diverse stories and a shared goal to support our clients and communities. To do it, we believe in supporting each other, because great work happens when people come together, and that means building a team where anyone can spark an idea, and where everyone can make a difference. Where pushing ourselves forward helps us give more to others.

WHAT DO WE VALUE? We are looking for those who believe in:

  • Entrepreneurship We encourage innovation and educated risk-tasking

  • Integrity We do the right thing every time

  • Teamwork We work together to maximize results

  • Accountability We measure and take responsibility for outcomes.

  • Service We serve our customers, communities and colleagues

The Opportunity!

As a Team Leader, you will collaborate and work closely with the Branch Manager to support a positive people and client experience through effective communication, coaching and mentoring, and ensuring the achievement of team goals, as well as the overall satisfaction / engagement of both clients and team members.

What you will do:

Business Development:

  • Help develop business plans, and branch goals with the Branch Manager that when executed, will support the overall client experience and organic growth in the branch including:

  • New business, Leads, Private Auto, Business retention, ICBC, Personal Lines

  • Ensure an excellent and consistent client service experience, including responsibility for client concerns.

  • Support and promote HUB’s best practices to all team members

  • Proactive ability to maximize on opportunities for efficiency.

  • Assist with creating the branch schedule to ensure an effective and engaging client experience.

  • Participate actively in both the business and industry communities to build a network of contacts that improve the presence and reputation of the branch and organization.

  • Ability to lead by example through being a positive role model to branch team members.

  • Coach and mentor team members in support of goal achievement.

  • Other duties and responsibilities as assigned.

Talent Management Responsibilities:

  • Provide a professional, positive work environment that attracts, retains and motivates talent.

  • Clear, concise and consistent communication (branch specific, corporate communications, etc.).

  • Ensure meetings are held with feedback solicited from all team members. Meeting outcomes to be reported to branch manager and minutes maintained.

  • Foster and support a positive employee experience.

Operational Responsibilities:

  • Ensure compliance with ICBC rules and regulations through regular check-ins and inspection. Including batching, inventory management, forms completion, document checking, renewal calls, completing Policy Centre transactions and training completion.

  • Maintaining and growing the branch’s book of business; including managing a personal lines book of business

  • Ensure consistent and effective application of all corporate policies and procedures as they apply to the business or to the employees

What you will bring:

  • Level 2 General Insurance License.

  • A minimum of 2 year’s insurance experience, with both ICBC and personal lines knowledge.

  • Commercial insurance experience an asset

  • Ability to work collaboratively with direct reports, colleagues and front line talent to create a results driven and team oriented environment.

  • Strong communication skills (verbal & written).

  • Excellent interpersonal skills with a variety of individuals (internal and external).

  • Passion and firm understanding of the Insurance industry.

  • Demonstrated success of being a team player.

  • Strong organizational skills with a sharp attention to detail and accuracy.

  • Exceptional customer service skills and experience.

The employment offer is contingent upon completion of a successful background check.

What we offer:

  • A strong People focused culture

  • Competitive Total Rewards package

  • Complete Group Health and Dental plan with Flex options

  • Continuous Learning and Development opportunities

  • Opportunities for career advancement and professional growth

Your future with HUB:

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement.

HUB is a company where your contributions will make a difference. We invite you to learn more about our team at


Department Business Operations

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

Required Education: Diploma

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit