Hub International Customer Service Representative in Coppell, Texas

About Us:

HUB Financial Services provides insurance solutions and products for small- to mid-sized financial institutions. We enjoy the resources and structure of HUB International (currently the 8th largest insurance brokerage in the world), while maintaining a tight-knit and fun local office culture.

Summary :

The Customer Service Representative is responsible for accurately handling business calls inbound/outbound and related mortgage insurance documentation/processing.

Essential Duties & Responsibilities :

  • Responsible for answering telephone call inquiries (inbound/outbound) and promoting good will with customers.

  • Relies on instructions and pre-established guidelines to perform the functions of the job designed to help representatives achieve our goals.

  • Maintains at least minimum proficiency results for productivity (required to process data entry in addition to calls) and quality of work performed.

  • Develops and maintains positive working relationships.

  • Supports Company by maintaining minimum performance standards based on company service commitments as well as individual goals.

  • Reports to a CS Supervisor, and willing to work a shift ending 9pm Mon-Friday.

The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload.

Work Experience Requirements :

  • Call Center Experience required (1+ years) due to work environment expectations.

  • Skills testing may be required prior to an interview.

  • Prior P&C Insurance, Mortgage, or Forced Placed Insurance related experience is a plus.

  • Requires a working knowledge of Windows computer environment & Office software especially Excel.

Education Requirements :

· Requires a high school diploma or equivalent

Licensing or certification Requirements

· None required

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.

Location: United States, Texas, Coppell
Required Education: High school or equivalent
Required Experience: Less than 1 year
Required Travel: No travel required
Date published: 1-Nov-2018
Department: Account Management & Service
Ref#: 102612_20180908

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at .

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