Benefit ConsultantCincinnati, OH
ABOUT THIS ROLE:
We are looking for an experienced Benefit Consultant to lead the strategic management of a block of clients. The primary objectives and goals of the position are to maintain a block of clients (retention) and grow the block of business organically (sales), as well as mentor and develop their support team. The Benefits Consultant accomplishes this by bringing a consultative approach to our clients while supporting the block with market, product, wellness, and health care reform expertise.
WHAT WE OFFER YOU:
At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:
Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance
Strong community support and involvement through HUB Gives
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Understands key business issues facing the client and the role employee benefits play in their business. Helps client articulate their long-term employee/benefit goals and develop a strategic plan to achieve them. Becomes a trusted advisor with each client. Acts intentionally to retain clients and succeeds according to performance standards.
Understands thoroughly and stays abreast of changes in employee benefits, including plan designs, available riders, legislation, and emerging trends. Shares this knowledge with clients and others at HUB.
Attends training opportunities, reads and shares industry knowledge, regularly participates in coursework to either earn or maintain professional designations.
Serves client as an educator or special speaker on benefit topics to assist employees being as effective as possible.
Utilizes resources to (a) assist in own and team education and (b) to forward pertinent information to clients.
Alerts client to potential issues (legislative and coverage information). Provides and explains compliance package annually.
Shadows other consultants in the field periodically to study other business segments, techniques, and consulting styles. Invites other consultants to shadow his appointments.
Meets regularly with medical and ancillary carrier reps to get updates on the latest innovations and strategies. Fosters a good professional relationship with carrier reps by meeting with them and by providing feedback on their quotes.
B. Consulting/strategic ability
Effectively addresses client problems and issues. Assesses the nature of a problem quickly, understands thoroughly the expectations of the client, consistently meets those expectations through viable solutions, and does so in a timely manner. Acts proactively when a potential problem is discovered.
Strategically plans and executes plan renewals, staying in regular communication with the clients and updating them on various emerging trends and solutions for their business needs. Anticipates concerns developing from the renewal process.
Prepares for client visit by developing a strategy based on planning meeting, timeline and prior visits. Understands how information may/may not impact the client.
C. Presentation skills
Conducts client presentations in a consultative (logical, professional and informative) manner.
Assesses client/audience’s understanding and attitude during meetings and presentations and adjusts accordingly.
Encourages feedback from the client. Projects confidence, not arrogance.
D. Retention/cross-sell accomplishments
Assesses cross selling opportunities with all clients. Adds value through timely and regular presentations of additional options for their benefits package. Encourages client to be innovative.
Asks client for referrals and generates new sales opportunities.
Achieves stated cross sell goal.
Discusses compensation and value proposition with client. Discusses compensation adjustment when necessary.
Strives for 100% client retention.
A. Accuracy and adherence to performance standards
Provides accurate and timely client deliverables according to Performance Standards. Reviews all presentation material thoroughly well in advance of meeting and checks to ensure there are no errors and that content is pertinent and practical. Ensures that follow up issues are handled timely and communicated to client. Deliverables include but are not limited to:
Develops annual timeline and planning calendar for book of business. Presents timeline to client. Adheres to timeline from both a timing and content perspective according to performance standards. Regularly reviews timeline with client to assess progress.
Works with client service and analytics teams to prepare and deliver client materials, such as Renewal and Marketing Presentations, Executive Summaries, Benchmarking Reports, Stewardship Reports and Employee Presentation Materials
Thoroughly and in a timely manner (within 1 week of appointment) documents all client visits in a recap memo to client contacts and copies team members and manager.
B. Relationship Building
Builds and maintains strong relationship with client HR and Benefits staff and upper management through regular communication; Becomes a valued advisor and trusted advocate.
Strives to understand client’s business and industry climate and particular challenges they face.
Proactively reaches out on a regular basis.
Addresses issues and problems directly. Acknowledges responsibility for errors and strives to make amends and repair relationship.
Provides an optimistic viewpoint during difficult times.
Maintains a positive attitude and encourages adherence to Timeline and Performance Standards. Is a source of encouragement and praise for co-workers. Outwardly demonstrates commitment to company mission and goals.
Acts as a mentor for the client support team. Assists in growth and development through constant communication and instruction. Assesses readiness for additional responsibility and transfers that responsibility accordingly.
Keeps team informed and communicates thoroughly and clearly with all team members concerning client issues, renewals, and proactive work. Positively influences the team members; offer encouragement and praise, promote engagement, and build good working relationships. Ensures team is following timeline.
Ensures that the implementation and transition processes for all carrier changes are handled smoothly with minimal disruption. Communicates and documents major issues and changes. Stays on top on “next steps”. Ensures that submission and all applicable documents are processed accurately and timely.
Promptly addresses and solves problems generated through the renewal process.
Is prepared, organized, and methodical. Uses HUB databases and personal systems for tracking and managing the various issues and projects that are in process.
Bachelor’s degree in business, or Risk Management and Insurance preferred not required
3-5 years of experience in benefits including a strong knowledge of self-insured plans, insured plans, ancillary lines, and current legislation
Ohio Life and Health license required
Demonstrate proficiency in computer applications such as Microsoft Office and other Account Management Systems
Demonstrate qualities to be a key member in a fast paced team environment; strong time management skills
Superior customer service and problem solving skills with the ability to work in a team environment
Conducts work with strong personal and professional ethics and integrity, is pro-active and takes initiative
Ability to prioritize and leverage resources including ability to delegate effectively and respectfully.
Excellent written and verbal English communications skills required
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: Up to 25%
Required Education: Bachelor's degree (4-year degree)
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.
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Hi, we’re HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.