Portal Onboarding Associate - Work from Home Opportunity! Chilliwack, BC

Hi, we’re HUB!

We are proud to be ranked 5th among the world’s largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.

The Opportunity!

Are you a bright, outgoing, people-oriented person, who has an inner love for holiday parties? If so, this is the CAREER for you!

The Portal Onboarding Associate is responsible for managing all portal access control functions for all retail staff with a heavy emphasis on meeting targeted SLA’s for both onboarding and offboarding. This includes maintaining a Portal Documentation system and providing reports as needed.

This position will grow the portal access support model and manage the addition of new carriers as well as assist with M&A onboarding. This position is also responsible for understanding role-based security among the different carriers and auditing all existing user accounts. Building Carrier relationships and communication is key to the success of this role and to maintain control over the program.

Lastly the role is responsible to help improve our overall employee experience by confirming staff onboarding to ensure employees have the correct tools and access in place as well as managing bulletins and announcements in SharePoint.

The role works closely with the operations support team to ensure access controls are in place for all retail branches. While reporting to the Director of Operations Site Support the role is accountable to the retail Sales and Operations leadership for successful delivery.

A day in the life-

Depending on operational needs, responsibilities may include the following:

  • Access Provisioning and Management: Coordinate the setup and provisioning of access to insurance company portals for new hires. Ensure access privileges align with their roles and responsibilities. Conversely, promptly deactivate access for terminated employees to maintain security standards.

  • Documentation and Compliance: Maintain accurate records of portal access, user permissions, and relevant documentation for auditing purposes. Uphold compliance with company policies and regulatory requirements regarding access control and data security.

  • Troubleshooting and Support: Act as a point of contact for portal-related issues, providing troubleshooting assistance to users. Collaborate with IT support or insurance company representatives to resolve technical issues promptly.

  • Continuous Improvement: Identify opportunities for process optimization and automation in access management workflows. Implement best practices to enhance efficiency and security while managing portal access.

  • Stay Current: Maintain knowledge of all portal marketplace and continuous changes in standards

  • Collaboration and Communication: Update SharePoint with pertinent updates and announcements, improve the onboarding experience by confirming hardware and software and provide support to all business operations and ensure optimization of all access requests

  • Other duties and responsibilities as assigned and needed

What you will bring to our team-

  • Minimum 3 years of experience in a fast-paced office environment

  • Proficient in Microsoft Office: Outlook, Excel, Word and SharePoint

  • Strong professional communication skills (verbal & written)

  • Strong organizational skills with a keen eye for accuracy in maintaining records and managing access permissions.

  • Ability to work in a dynamic environment, managing multiple tasks while adhering to service levels and compliance standards

  • Understanding of data security principles and commitment to maintaining confidentiality and integrity in access management

  • Experience in Insurance industry knowledge considered an asset

  • Some college or university is an asset, but is not required

Salary Expectations –

The expected salary range for this position is $42,000.00 to $45,000.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Why Join HUB?

  • Do you enjoy making friends? We love making friends; join our team of amazing people who all get along and thrive together!

  • We work hard and play hard! Get ready for our Staff Holiday Parties!!

  • Paid day off for your birthday – we want to celebrate you!

  • Paid half a day off for volunteering in your community - HUB is a company that gives back and is active in our communities

  • Room to grow within the organization

  • Lots of company perks, benefits, RRSP matching and great compensation

Your future with HUB –

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB, you will become part of a rapidly growing company that offers significant opportunity for advancement.

What makes us different than all the rest?

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

Entrepreneurship: We encourage innovation and educated risk-taking.

Integrity: We do the right thing every time.

Teamwork: We work together to maximize results.

Accountability: We measure and take responsibility for outcomes.

Service: We serve customers, communities and colleagues.

If you value what we value, and like the perks along the way – Apply TODAY !

The employment offer is contingent upon completion of a successful background check.

HUB is a company where your contributions will make a difference. We invite you to learn more about our team at www.hubinternational.com. If you require any accommodations during the hiring process, please reach out to bar.hr@hubinternational.com to request this. Only candidates selected for an interview will be contacted.


Department Information Technology

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.