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Hub International Personal Lines Retention Specialist in Chilliwack, British Columbia


When you join the team at HUB International, you become part of the 5th largest global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 12,000 professionals in 450 offices across North America. You will be able to actively contribute to our track record of year over year growth fueled by innovative new products and services, mergers and acquisitions, and a great team of people. As part of our talent engine, you will exemplify our strong core values which drive our unique corporate culture. HUB’s entrepreneurial spirit is evident in our people, products and philanthropic initiatives and we are passionate about our talent!

WHAT DO WE VALUE? We are looking for those who believe in:

  • Entrepreneurship We encourage innovation and educated risk-tasking

  • Integrity We do the right thing every time

  • Teamwork We work together to maximize results

  • Accountability We measure and take responsibility for outcomes.

  • Service We serve our customers, communities and colleagues

The Role: Personal Lines Retention Specialist

Supporting retail delivery and customer service for personal lines

Role Overview and Purpose :

Reporting to the Regional VP Operations and working closely with the VP Sale the role is responsible to provide support, training and service for personal lines retail staff.

  • Guidance and solutions of system or process or product solutions and complex or hard to place cases.

  • Training and onboarding of new staff or progression of existing staff through the HUB Ready training programs.

  • Temporary servicing of books or lead opportunities while we hire and train replacement staff

This role can be an in branch role or for the right candidate an at home job opportunity. The role may be FT or PT.


  • Assume assignment of vacant servicer books and service those clients until replacement staffing is in place and trained. (Changes, Renewals, Remarkets, etc.)

  • Train new staff through the HUB Ready program. Evaluate the readiness or if any, gaps in the learning path.

  • Assist in development of existing staff

  • Be available for support calls and provide guidance to staff for questions on workflows or product solutions.

  • Resolve or escalate and customer service or compliant issues.

  • Work closely with the Branch Manager or Personal Lines Manager to ensure seamless quality serving on accounts

  • Escalate any concerns or issues to management

Required Competencies

  • Excellent working knowledge of EPIC, ARS and carrier portals

  • Demonstrated Personal Lines knowledge and expertise

  • Passion for service excellence helping other learn and grow

  • Proven communication and training skills

  • Level 2 licensing

Success Measurements

  • Regional Renewal calls are completed. Retention targets maintained

  • HUB PL service standards are maintained

  • NPS survey results are maintained.

  • Cross sell/upsell and referral targets are met

  • New staff progress and assessment through the HUB Ready program is documented.

The employment offer is contingent upon completion of a successful background check.

What we offer:

• A strong People focused culture

• Competitive Total Rewards package

• Complete Group Health and Dental plan with Flex options

• Continuous Learning and Development opportunities

• Opportunities for career advancement and professional growth

We are the perfect fit if YOU:

  • are seeking a progressive work environment at a rapidly growing organization

  • have a desire to help others protect their future

  • have an entrepreneurial spirit and are challenged by the opportunity to grow the business

  • are focused on learning and development to enhance your industry knowledge and expertise

  • are a self-starter willing to invest time and energy to learn the technical aspects of our business

  • believe in integrity and building success by developing relationships with others

Your future with HUB:

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement.

HUB is a company where your contributions will make a difference. We invite you to learn more about our team at


Department Sales

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: Associate degree (2-year degree)