Direct Bill ManagerChilliwack, BC

Hi we’re HUB . We are proud to be ranked 5th among the world’s largest insurance brokerages, advising businesses and individuals on how to prepare for the unexpected. At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our clients and organization.

We are currently hiring a Direct Bill Manager in the Hub Financial Center (HFC), the centralized accounting team for HUB International. This opportunity is primarily responsible for posting of direct bill commissions received from carriers.

The Direct Bill Manager is responsible for directing, administering, and coordinating the functions of the Direct Bill Commissions department. Key responsibilities include building and developing a team that lives the HFC Purpose of being a trusted partner to both our clients and each other.The team is primarily responsible for Managing Direct Bill Commission Production and Revenue for Property & Casualty, and Benefits business, in various Broker Management system(s), GL system(s) and any additionally acquired systems. The team ensures commissions are processed and recorded for all Direct Bill Receipts in a timely and accurate manner, in accordance with company policies. This position is also responsible for the team’s delivery of accurate, timely, and efficient work-product coupled with strong customer service.


  • Oversee the recording, accuracy, and reporting of direct bill commissions in accordance with company policies.

  • Monitor all exception processes including resolution of direct bill cash receipts without matching production and vice versa.

  • Ensure department performance is within approved metrics, through oversight, review, refinement, and monitoring of SLAs and KPIs.

  • Optimize direct bill commission processes with a lens of continuous improvement through a combination of onshore and offshore teams, as well as available technology.

  • Ensure strong internal controls around processes, transactions and balances.

  • Continue to cultivate a culture of high engagement, continuous leadership and technical development.

  • Contribute to a cooperative team environment in which cross functions are assumed as necessary in order to meet department deadlines and goals.

  • Oversee audit preparation and deliverable quality for internal and external audits.

  • Key liaison to internal and offshore partners for direct bill process functions and projects

  • Build and maintain positive working relationships with client service operations and markets.

  • Serve as escalation path to client service teams for urgent or mishandled transactions.

  • Analyze, research and resolve complex problems.

  • Lead, coach, develop, evaluate and monitor the team.

  • Provide direct support to Insurance Accounting Senior Manager and other leadership as required.

Required experience:

  • Bachelor’s Degree in Accounting/Finance

  • Requires at least 5 years’ experience in accounting field.

  • Requires at least 5 years managerial experience.

  • Experience managing departments with multiple teams is preferred

  • Experience in a shared services accounting environment is a plus.

  • Insurance Brokerage Experience preferred

  • Must have excellent written and verbal communication skills

  • Intermediate/Advanced Excel Skills required

  • High proficiency with Microsoft 365 suite preferred

  • Strong analytical and problem solving skills

  • Ability to work under pressure to meet deadlines

  • High degree of accuracy with a good eye for detail

  • Self-motivated and proactive

  • Demonstrated ability to take initiative and achieve results in a fast-paced and changing environment

  • Must anticipate and flex work hours to support the team during peak/growth times

The expected salary range for this position is $80 ,000 to $100,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, retirement matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Department Accounting & Finance

Required Experience: 5-7 years of relevant experience

Required Travel: No Travel Required

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at

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Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit