Hub International Auto Trainer (BC) in Chilliwack, British Columbia
Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.
WHAT DO WE VALUE? We are looking for those who believe in:
Entrepreneurship We encourage innovation and educated risk-tasking
Integrity We do the right thing every time
Teamwork We work together to maximize results
Accountability We measure and take responsibility for outcomes.
Service We serve our customers, communities and colleagues
With a passion for continuous learning complemented by experience in the industry, you will be responsible for helping our employees develop product and technical expertise along with the service delivery style needed to drive an industry leading client experience.
This position is one of two, reporting to the Auto Insurance Manager, and working closely with Operations Support and Retail leadership, the role will deliver training to HUB Canada West auto employees leveraging a full range of tools and delivery methods that facilitate remote and virtual learning. In addition, the role will contribute to the development of training materials and identify areas where additional training support is required and oversee completion of training outlined in the HUB Ready learning path for Auto.
What You Will Do:
Lead and deliver product knowledge, technical and client experience training to new and existing auto staff.
Facilitate and provide virtual hands-on support and coaching to trainees in our live training environment; anticipate escalations and assist or take over transactions when needed.
Monitor our live training environment to ensure optimal client experience.
Monitor trainee productivity and adherence to policies for attendance, established and develop procedures to align with business goals.
Consult with Operations and Retail Leadership team, while keeping them informed on issues and problems
Build and develop content/resources to assess areas of skills and training.
Conduct quality and skills assessments; document training evaluations.
Provide ongoing feedback and coaching to trainees, communicate performance expectations and standards while in training.
Offer follow-up support post training to ensure program and business needs align.
A keen eye to assist operations with the identification and implementation of workflow enhancements and updates.
Support Mergers & Acquisitions by delivering training to help support onboarding of new brokerage acquisitions.
Occasionally, provide assistance to retail operations by responding to level 1 inquiries or working in branch to serve clients.
What You Bring:
Minimum of 5+ years of Auto insurance experience
Demonstrated success of 3+ years’ experience delivering training to audiences with diverse backgrounds and experience levels.
Post-secondary education in learning and development through courses or a certificate.
Excellent communication skills with the ability to facilitate and deliver training virtually.
Proactive and proven ability to coach, inspire and develop others.
Experience providing feedback and evaluating job-readiness.
A deep drive to be a team player and to collaborate with others.
Strong proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
Level 2 General Insurance License – industry designation an asset (CIP, CAIB, CRM, General Insurance & Risk Management Diploma-BCIT)
Experience working or supervising in a contact centre environment would be considered an asset.
The employment offer is contingent upon completion of a successful background check
Where You Will Located:
This Auto Trainer role allows for working remotely (in British Columbia), or within one of our 80+ branches if needed. Telecommuting must have high functioning service and dedicated workspace with no interruptions.
What we offer:
A strong People focused culture
Competitive Total Rewards package
Complete Group Health and Dental plan with Flex options
Continuous Learning and Development opportunities
Opportunities for career advancement and professional growth
We are the perfect fit if YOU:
are seeking a progressive work environment at a rapidly growing organization
have a desire to help others protect their future
have an entrepreneurial spirit and are challenged by the opportunity to grow the business
are focused on learning and development to enhance your industry knowledge and expertise
are a self-starter willing to invest time and energy to learn the technical aspects of our business
believe in integrity and building success by developing relationships with others
Your future with HUB:
Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement.
HUB is a company where your contributions will make a difference. We invite you to learn more about our team at www.hubinternational.com.
Department General Management
Required Experience: 2-5 years of relevant experience
Required Travel: Up to 25%
Required Education: Associate degree (2-year degree)