Hub International Auto Team Manager in Chilliwack, British Columbia
Hi, we’re HUB! We are proud to be ranked 5th among the world’s largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.
What makes us different than all the rest?
Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.
Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.
Our Core Values:
Entrepreneurship: We encourage innovation and educated risk-tasking.
Integrity: We do the right thing every time.
Teamwork: We work together to maximize results.
Accountability: We measure and take responsibility for outcomes.
Service: We serve customers, communities and colleagues.
Why Join HUB?
An exceptional and welcoming company culture.
Excellent compensation, benefits, RRSP match and company perks.
Paid educational training and vast learning opportunities.
Room for advancement and growth within the organization.
A company that gives back and is active in the community.
We believe in our people – they are the best in the industry! We encourage and support each other and want to see our people grow. With this, we have implemented many leadership development programs and support career advancement! If you are a lifelong learner looking for an advancing and rewarding career, please read further to see what this job entails.
As an Auto Team Manager , you are responsible for overseeing and developing the auto teams in our busiest location within the Fraser Valley. In this role, you will lead a diverse group of Auto Insurance professionals, focused on both personal and commercial auto, as well as Autoplan service at Dealerships. You will lead, motivate and coach your team to create a memorable client experience and drive business results. Reporting to the Branch Manager, you are accountable for compliance, increasing revenues, profitability, flow through, expense management and the overall satisfaction / engagement of both clients and employees. You will help manage the relationship with key stakeholders in the community including dealerships.
Help develop and lead the execution of an annual business plan to maintain and grow a book of business through:
New business generation
Cross-selling private auto
Inspire and coach your team to deliver a memorable client experience and uphold service standards.
Manage operational aspects of the auto team including corporate branding, office aesthetics and cleanliness.
Schedule the Auto agents, ensuring shifts are adequately covered. Adjust the schedule as needed to adapt to changes required due to illness, staffing changes, business needs, etc.
Ensure compliance with ICBC rules and regulations through regular check-ins and inspection including batching, inventory management, forms completion, completing Policy Centre transactions and training completion.
Ensure high employee engagement through recruiting, talent management, development, and career planning.
Provide clear, concise and consistent communication to the team (branch specific, corporate communications, etc.)
Ensure monthly office meetings, weekly department mini meets and monthly staff one on ones are scheduled and executed.
Coach and mentor team leads and auto staff, so each has the opportunity to develop and perform to his/her highest potential.
Ensure strong dealer relationships and issues are treated with a high sense of urgency so they can be resolved quickly and amicably.
Processing and monitoring daily/weekly/monthly renewal lists.
Participate in both the business and industry communities to build a network of contacts that improve the presence and reputation of the branch and organization.
Providing assistance to the walk-in Auto customers as required.
Other duties and responsibilities as assigned.
Thrives in a team orientated and dynamic environment.
Strong organizational skills allowing you to juggle multiple competing priorities on a daily basis.
Excellent communication skills.
Ability to cultivate strong and productive interpersonal relationships both internally with your staff and externally with your clients.
Minimum 5 years insurance brokerage experience.
Previous management experience leading a department or branch.
Level 2 license.
Industry designation (CAIB, CIP, FCIP, CRM).
The employment offer is contingent upon completion of a successful background check.
HUB is a company where your contributions will make a difference. We invite you to learn more about our team at www.hubinternational.com
Required Experience: 5-7 years of relevant experience
Required Travel: No Travel Required
Required Education: Diploma
Hi, we’re HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.