Technical Communications SpecialistChicago, IL
At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.
HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in more than 550 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.
The Technical Communication Specialist will be responsible for documenting and publicizing the development of all enterprise-grade projects and product solutions from conception to completion. Working similar to a technical writer, you will create clear, and accurate technical development documentation of all enterprise-grade products while acting as a subject matter expert to train and guide end-users on the “how-to” of those products. This position is a key role that facilitates development process improvement across the Data and Analytics organization.
In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
Job Overview – Technical Communications Specialist
HUB International is rapidly expanding our digital product offerings and technology solutions and is seeking a motivated, detail-oriented, critical thinker and problem solver to support mission-critical, enterprise-changing programs and projects to support our strategic goals.
The Technical Communications Specialist plays a key role in producing technical documentation and content that helps our product owners and stakeholders achieve their business goals with our innovative Microsoft Power Platform products. In this role, you are expected to develop trusted partnerships with product managers, data engineers, and MS Power Platform developers in a scrum/Agile development environment to produce technical documentation, training guides, interactive training, and videos for business owners, product managers, users, and developers that contribute to the design, delivery, and end-user adoption of technology-enabled business solutions.
As a Technical Communications Specialist, you will rely on your experience and judgment to manage and accomplish the goals of multiple, concurrent strategic and operational initiatives. You’ll demonstrate a mindset of critical thinking, continuous improvement, and self-direction. A wide degree of creativity and latitude to achieve these goals is expected. Additionally, you may provide analytical, organizational, and coordination expertise to support strategic programs, critical initiatives, and business objectives as needed.
Our ideal candidate is self-motivated, welcomes challenges, enjoys identifying new and better ways of working, and who thrives in a highly collaborative and virtual environment. They excel at collaborating with business and technology leaders and stakeholders, and communicate effectively with vendor partners and managed service providers. They leverage their experience, judgment, inquisitive nature, self-directed research, and the expertise of business and technology stakeholders and teammates to drive awareness and adoption of the products and solutions developed by the Data and Analytics team.
In This Role, You’ll Get To:
Design and write operational, instructional manuals dedicated to the end-user experience.
Gather relevant technical information by researching, observing, receiving, and otherwise obtaining information from all relevant sources.
Write technical documentation to illustrate and illuminate the intricate technical development necessary for the build of each product.
Translate sophisticated technical documentation into easily ingestible training documents and MS Stream videos per enterprise product developed.
Collaborate with data architects, data engineers, data visualizations developers and product managers on cross-functional teams all while developing subject matter expertise in business communication and technical writing.
Transform verbal information into clearly written procedures and training guides.
Document product version control and product cataloging.
Create press releases to inform key stakeholders of new products and/or enhancements to current products.
Organize and manage our SharePoint site for organizational engagement and outreach.
We want someone who has:
At least 2 years of experience working with technical documentation.
Experience working directly with data and analytics development teams on products for a technical audience, such as developers, DevOps, IT professionals, engineers, or data scientists.
Demonstrated ability to build strong relationships, collaborate, and communicate proficiently (both verbally and in writing) with internal and external teams, across all layers of the organization, including virtual team members across multiple time zones.
Experience and comfort presenting to business and executive stakeholders, with the ability to adjust the message to the audience and explain complex concepts in easily understood ways.
Demonstrates strong interpersonal skills through diplomacy, empathetic listening, and trustworthiness and maintaining user confidence.
Strong critical thinking and problem-solving skills.
Strong business acumen and ability to understand business models quickly.
Robust organizational skills and attention to detail.
Working knowledge of data and analytics solutions, MS Power Platform, service offerings, and current trends.
Highly skilled with MS Excel, Visio, MS Stream (or equivalent), Word, PowerPoint, SharePoint, Miro/Lucidcharts, and Azure DevOps, or competitive platforms.
Familiarity with industry-standard methodologies and models (Agile, Scrum, Waterfall, etc.) and experience with process management processes & tools.
Insurance background is a plus.
Desire to learn.
Education and Qualifications:
Required Experience: 2+ years of technical documentation.
Required Education: Bachelor’s Degree (4-year degree) in Business, Communications, or equivalent work experience.
OR Relevant certifications from Microsoft or competitive platforms.
Required Travel: 1-4x per year to meet with team for team building week.
This position reports into Chicago and can be based anywhere in the U.S. or Canada (i.e., remote/virtual).
Although hybrid to a local HUB office is desirable, this position is open to remote candidates.
Join a Winning Team at HUB International
When you join the team at HUB International, you become part of the 5th largest global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 14,000 professionals in 450 offices across North America. You will be able to actively contribute to our track record of year over year growth fueled by innovative new products and services, mergers and acquisitions, and a great team of people. As part of our talent engine, you will exemplify our strong core values which drive our unique corporate culture. HUB’s entrepreneurial spirit is evident in our people, products and philanthropic initiatives and we are passionate about our talent!
JOIN OUR TEAM
Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB, you will be part of a community of learners and doers focused on helping our leaders maximize the potential of their employees.
Disclosure required under applicable municipal regulations in NY and NJ, as well as the law in Colorado: The expected salary range for this position is $75,000 to $90,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.
Department Information Technology
Required Experience: 2-5 years of relevant experience
Required Travel: Up to 25%
Required Education: Bachelor's degree (4-year degree)
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.
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Hi, we’re HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.