Senior Manager, Technology Business Partner Remote Chicago, IL

Position Summary

Our industry is in an unprecedented period of transformation. Product offerings are expanding; we can provide more customer value than ever before. There has never been a more exciting time to be in the insurance business! Now is the right time for business-minded technology leaders to grow their career in this industry. The Sr. Manager Technology Business Partner is an experienced and motivated IT professional who is ready provide leadership and direction on HUB International's Business Partner Management team. The successful candidate will join like-minded colleagues to grapple with questions like: what capabilities are most critical for insurance products in the digital future? How do we launch new products more quickly? How do we ensure IT delivers the best possible end-user experience?

Reporting to Director, Technology Business Partner, this role represents the voice of the business partner within IT. They are accountable for delivering the best possible IT experience to the business through ensuring day-to-day IT operational excellence. In support of aligning capabilities with long term business objectives, the Sr. Manager TBP will collaborate with other technology leaders to develop solution roadmaps. Will prioritize and drive investment decisions, shape incoming demand, and collaborate with the PMO on a portfolio management approach. Strong EQ is a must. Success in this role is 100% dependent on ability to develop trust through relationship-building, both with senior business executives as well as with IT leaders and their teams. Seeking a leader, who will bring a perspective, contribute to the intellectual strength of the team, take action, and always drive for the best business outcomes.

Job Description / Duties

Leadership / Relationship Management

  • Be the voice of the business partners. Ensure the business’s experience with IT is excellent

  • Establish strong relationships and high level of trust with key leaders in the business units

  • Grow strong relationships with IT colleagues; know how to navigate the IT organization, be able to inspire support and good business partnership throughout all levels IT

  • Help drive HUB's transformation to a culture of long-term business capability growth

  • Support Business Partner Management leadership in developing and implementing the BP team objectives and strategy; own and drive execution

Business Capability Realization

  • Collaborate with business leaders to identify business capability needs

  • Participate in IT strategy creation; align enterprise and Business Unit strategies

  • Work with Architects to develop solution investment roadmap

  • Plan and execute IT investment planning in a way that connects business needs to business objectives and strategy

  • Continually learn the business; understand and be able to articulate business strategies, objectives and priorities

Portfolio Management / Governance

  • Collaborating with Business Unit executives and other leaders, develop budget and priorities for annual IT investment portfolios

  • Shape ongoing business demand to ensure alignment with overall business needs framework and BU strategy

  • Facilitate recurring prioritization discussions; drive enterprise to the right IT investment decisions; continually re-visit priorities and investment trade-offs

  • Coordinate resources from across the PMO, Business Analysis, and Architecture to analyze proposed initiatives

  • Own and drive business cases, collaborating with business stakeholders, PMO, and IT Delivery colleagues; define scope, ROI, risks, staffing requirements, and financial needs

  • Collaborate closely with the PMO Governance to constantly improve the Business Case intake and management process


  • Own and manage portfolio of IT-enabled business projects, with support from the PMO

  • Hold project managers and other implementation resources accountable for successful delivery of business outcomes

  • Participate in project and program steering committees

  • Be the voice of the Business Partner ; represent business interests on projects

Reporting and Tracking Continuous Improvement

  • Assess maturity of Business Partnership with BU's; collaborate with BU leadership to set tangible improvement goals; track quarterly progress and report periodic updates to BU

  • Show full cost transparency to business; enable business leaders to understand the value they receive for the budget they spend on IT services

  • Communicate closely with VP IT Infrastructure & Operations to ensure day to day services are delivered to business units at expected, according to SLA's

  • Build out and deliver portfolio dashboards IT health scorecards for the BU's

Required Qualifications

  • 7+ years of IT leadership / management experience

  • 3+ years as a Business Partner, BRM, Program Manager, Portfolio Manager (or similar)

  • Track record of developing and managing trusting relationship with executives and other leaders

  • Demonstrated proficiency in insurance or insurance brokerage – Property and Casualty; Employee Benefits; and/or Retirement and Private Wealth.

  • Excellent at presentation and persuasion; know how to adjust message for the audience

  • Deeply experienced at writing and presenting business cases within formal governance structure

  • Experience delivering highly complex IT programs and projects

  • Passionate about delivering business value to business partners and end users

  • Customer centric mindset that anticipates business needs and responds positively to feedback

  • Ability to lead and motivate others; demonstrating empathy and knowledge of personality types

  • Proficient at driving transformational change in large organization with varied stakeholders

  • Proficiency in MS Office Suite, MS Project, Visio, and SharePoint

Other Helpful Qualifications

  • Digital Product Management / Ownership

  • Have led or made significant contributions to a digital transformation program

  • M&A integration experience

  • Business Analysis and Business Architecture experience


  • 4-year degree required in related field

  • MS or MBA a plus

Disclosure required under applicable municipal regulations in NY and NJ, as well as the law in Colorado: The expected salary range for this position is $130,000 to $150,00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

Department Information Technology

Required Experience: 5-7 years of relevant experience

Required Travel: Up to 25%

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at

EEOAA Policy

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit