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Job Information

Hub International Senior Manager, Change and Communications in Chicago, Illinois

Join one of the top acquiring firms as a Senior Manager, Change and Communications! We are seeking individuals who are passionate about leading others through organizational change, embrace applying proven methodologies to solve complex organizational problems and understand the nuances of how effective change management and targeted communications practices can influence organization performance.

Reporting to the Director, IT/Operations Learning & Development, you will work directly with the corporate learning, IT and Operations teams to plan and facilitate adoption and communication strategies for a variety of enterprise-wide technology and operations initiatives.

Role Description & Responsibilities:

The Senior Manager, Change and Communications serves in an integral function to embed change adoption approaches in key corporate initiatives with the goal of maximizing employee adoption. Using data-based decision-making, you will identify human factors which influence the organization’s ability to reach strategic goals. Your ability to build relationships with business leaders and provide clarity and transparency of execution for all IT and operations initiatives will be critical. The ideal candidate will be someone who excels at wearing many hats, enjoys collaborating with others, embraces innovation and enjoys working autonomously. The intellectually curious will not find a dull moment in this role!

Primary Responsibilities:

  • Develop the framework for the change methodology that will be used as the standard for all corporate initiatives by applying behavioral knowledge and developing evaluation tools to predict and assess the impact of change on the organization including workforce readiness, cultural influences/risks and workforce efficiency.

  • Prepare comprehensive change and workforce transition plans which leverage strategies designed to support specific initiatives.

  • Identify, collaborate with and communicate to stakeholders at all levels of the organization, developing appropriate stakeholder maps, impact analysis documents, and resistance management plans.

  • Proactively identify and communicate issues that may impede an initiative and use critical thinking skills to determine alternative solutions

  • Determines appropriate communication and engagement channels for impacted employee groups, organizing appropriate information, creating content, and partnering across the project to drive and track adoption across the business

  • Develop communication plans including the change “story” and the “why” behind the change.

  • Develop communication templates, stakeholder groups and information distribution processes to standardize communications for corporate IT and operations initiatives

  • Provide oversight to consultant resources engaged to support OCM activities including the planning and execution of change management tasks.

  • Gathers and reports feedback from relevant project owners and stakeholders to develop and adjust plans

  • Acts as a change champion and promotes corporate IT programs and initiatives


  • 7-10 + years experience leading org change management efforts/ delivering change management solutions, experience creating, implementing and managing transformation in a consulting or industry change leadership role with at least 1 year of relevant experience leading multiple project teams

  • Bachelor’s degree in business management, I/O psychology or human resources; advanced degree highly desired

  • Exceptional people skills & ability to influence decision making without authority at all levels of the organization

  • Ability to partner with and influence senior leaders with solid experience in executive communications

  • Experience with change management related to technology adoption, mergers & acquisitions or large-scale corporate initiatives impacting operational functions

  • Strong oral and written communication skills including the ability to leverage tools to build engaging communications and presentations (expertise with MS PowerPoint and MS Word a must)

  • Excellent large and small group facilitation skills

  • Ability to effectively prioritize and execute tasks in a high-pressure environment

  • Ability to present ideas in business-friendly and user-friendly language

  • Highly self-motivated and directed

  • Experience working in a team-oriented, collaborative environment

  • Ability to travel up to 25% time across the US and Canada

Desired Qualifications:

  • 3 – 7 years of insurance industry work experience

  • General knowledge of insurance and insurance brokerage operations

  • Certification in a change methodology

Join a Winning Team at HUB International

When you join the team at HUB International, you become part of the 5th largest global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 12,000 professionals in 450 offices across North America. You will be able to actively contribute to our track record of year over year growth fueled by innovative new products and services, mergers and acquisitions, and a great team of people. As part of our talent engine, you will exemplify our strong core values which drive our unique corporate culture. HUB’s entrepreneurial spirit is evident in our people, products and philanthropic initiatives and we are passionate about our talent!


Department Business Operations

Required Experience: 7-10 years of relevant experience

Required Travel: Up to 25%

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at

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E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit