Senior Account Manager - Commercial Lines - Property & CasualtyChicago, IL

About HUB

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Why Choose HUB?

Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, andprovide continuous opportunities for growth and development .   Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

  • have a desire to help others protect their future

  • are seeking a progressive work environment at a rapidly growing organization

  • have an entrepreneurial spirit and are challenged by the opportunity to grow the business

  • are focused on learning and development to enhance your industry knowledge and expertise

  • are a self-starter willing to invest time and energy to learn the technical aspects of our business

  • believe in integrity and building success by developing relationships with others


HUB’s Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services that make us a leading sales and service organization in the insurance industry. Through a robust network of resources, you will be amongst some of the industry’s top talent to help guide and support our customer’s needs and provide them with innovative solutions.

AVMA National Practices Senior Account Manager Role:

This Senior Account Manager manages a book of insurance business deeply rooted in the veterinary industry, with middle market clients growing through a combination of mergers and acquisitions and/or de novo locations.

Essential Job Duties:

  • Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewals, while adhering to HUB’s best practices and standard procedures. 

  • Handles preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts with support from account management team

  • Appropriately documents transactions with clients and carrier representatives, and updates broker management systems as required.

  • Manages and grows book of business revenue utilizing all of HUB’s capabilities and value added services.

  • Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability. 

  • Leads client servicing interaction and participates in/conducts meetings with support of producers

  • Stays abreast of changes in the industry and other external conditions that may impact their clients and makes appropriate recommendations to clients accordingly

  • Responsible for overall retention of accounts in assigned book of business.

  • Travels on company business when necessary

  • Prepares reports for management as required

Required Skills

  • At least 5 years of experience and demonstrated proficiency in a Middle Market Insurance Account Management role handling property and casualty lines of business

  • Experience with high deductible and/or loss-sensitive workers’ compensation programs

  • Ability to work independently and cooperatively with account team to deliver HUB services to clients

  • Ability to resolve complex service and billing issues requiring commercial policy interpretation and experience based judgment

  • Ability to negotiate directly with carriers

  • Ability to support and mentor lower-level colleagues as necessary

  • Demonstrated proficiency with Microsoft Office Suite (Word, Excel, Outlook)

  • Ability to utilize and be proficient in broker management systems (Applied EPIC experience preferred)

  • Strong organizational, time management, customer service and problem-solving skills

  • High level attention to detail

  • Currently licensed in good standing in required lines and states

  • Current with all necessary CE credits in required lines and states

  • Advanced professional designation highly desirable (e.g. AAI, ARM, CIC)


Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at

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Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit