Program CoordinatorChicago, IL

About HUB

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Why Choose HUB?

Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development . Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

  • are seeking a progressive work environment at a rapidly growing organization

  • have a desire to help others protect their future

  • have an entrepreneurial spirit and are challenged by the opportunity to grow the business

  • are focused on learning and development to enhance your industry knowledge and expertise

  • are a self-starter willing to invest time and energy to learn the technical aspects of our business

  • believe in integrity and building success by developing relationships with others

SUMMARY

This entry level role requires an individual who is professional and who displays the drive, determination, and self-motivation to meet the needs of our Programs’ operations. Specifically, your mission will be to support the service team while uncovering opportunities for greater efficiency and innovation.

JOB RESPONSIBILITIES

  • Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues

  • Manage all incoming mail and oversee the distribution of those tasks daily.

  • Responsible for managing the team’s returned mail by reaching out to the impacted member to get updated contact information, updating the agency management system and then resending the returned documents to our members.

  • Retrieve change request forms from our lock box’s online portal, import them into our document management system and oversee the distribution of those tasks daily.

  • Create a daily claims report and distribute to a support team. This includes, but is not limited to receiving claim files from our carrier, verifying coverages, documenting the report and entering the appropriate data into our agency management system.

  • Issue and maintain the student liability coverage

  • Oversee and organize our general email inboxes

  • Maintain complete and accurate files and input necessary data on the company’s agency management system

  • Acts as liaison between clients and insurance carriers to gather underwriting information as requested..

  • Maintain service standards as outlined in the procedure manual

  • Maintain confidentiality requirements regarding insurance coverage

  • If needed, answer incoming service calls through a call center environment and be responsible for following through on service issues.

  • Subject to performance evaluations based on KPIs and customer service metrics

QUALIFICATIONS

  • 1+ years of experience working within a business administrative type role

  • High School diploma or equivalent; AA and/or college degree preferred

  • Superior customer service and problem solvingskills

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

EEOAA Policy

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Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.