Interagency Billing SpecialistChicago, IL

ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in more than 550 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

Interagency Billing Specialist – Hub International

Reporting to the Manager – Shared Services, within the Business Analysis & Operations Team, the Interagency Billing Specialist plays a key role in ensuring internal customer needs are understood, defined, and executed through successful technology and process solutions. The Shared services team works with the business to simplify, standardize, automate, and share operational processes and workflows. They do this through an ongoing learning and development loop of operationalizing, optimizing, and transforming.

The Interagency Billing Specialist contributes to the successful achievement of the organization’s mission and strategic initiatives by managing the billing of shared client revenues between two or more internal business units.

Essential Duties and Responsibilities Including the Following:

  • Daily management and resolution of interagency billing requests submitted by client service teams

  • Develop and maintain positive business relationships with regional client service teams and finance teams to facilitate the revenue sharing process

  • Review and approve interagency revenue sharing submissions, ensuring proper documentation has been received to move forward with client billing

  • Perform interagency policy setup and billing procedures on behalf of client service teams within agreed upon timelines

  • Work closely with regional service and finance leaders to ensure all policies and procedures are up to date and that all associated templates are maintained and current

  • Respond to inquiries in a timely manner thoroughly and to completion

  • Provide updates to management on all areas of concern or improvement

  • Create and maintain all standard operating procedures and policies

  • Follow all standard operating procedures

  • Perform other duties as assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and ability required.

  • Mathematical Skills : Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute ratios and percentages.

  • Computer Skills : Proficient using insurance broker management systems, Applied Epic experience a plus. Proficient in using Microsoft Office Word, Excel and Outlook.

  • Reasoning Ability : Ability to apply common sense understanding to carry out detailed but involved written and oral instructions. Ability to listen and analyze information.

  • Education and Experience : High School diploma or equivalency is required. 3 to 5 years of client service expense in the insurance brokerage industry, including performing client billing functions required, insurance brokerage accounting experience a plus.

  • Language Skills : Ability to read and comprehend simple instructions and short correspondence. Ability to effectively present information on telephone, in one-on-one or small group situations to service team members. Ability to communicate information and ideas through effective speaking and documentation.

  • Certificates, Licenses, Registrations : Property & Casualty License preferred but not required.

Competencies:

  • Critical Thinking & Problem Solving - ability to sift through large amounts of information, extract key insights, and communicate results and actions succinctly

  • Diplomacy - Demonstrate informative and professional assistance when working with internal client service team members.

  • Action Oriented - Act independently and originate new approaches to problems

  • Maintain initiative to preserve the flow of work

  • Time Management - Work under stress with commitment deadlines

  • Demonstrate the ability to be very detail oriented

  • Sustain interpersonal relationships, which encourage openness, candor and trust, both internally and externally

  • Be able to handle multiple simultaneous tasks in an accurate and timely manner

  • Attendance and punctuality extremely important

  • Collaboration and teamwork – effectively interact with a broad range of team members as well as internal and external customers and build trusting relationships

  • Maintain Company information in a confidential and discreet manner

Mental and Physical Demands: The mental and physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Maintain professionalism even in stressful situations

  • Sitting for long periods of time

  • Occasional bending, crouching, kneeling, walking, stooping or reaching

  • Frequent talking on telephone

  • Frequent use of computer and collaboration tools

  • Occasional lifting and/or moving of objects up to 25 pounds

  • Working in a moderately noisy environment

  • Working with frequent interruptions and distractions

Although hybrid to a local HUB office is desirable, this position is open to remote candidates.

JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB, you will be part of a community of learners and doers focused on helping our leaders maximize the potential of their employees.

Disclosure required under applicable municipal regulations in NY and NJ, as well as the law in Colorado: The expected salary range for this position is $55,000 to $65,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

Department Information Technology

Required Experience: 1-2 years of relevant experience

Required Travel: Up to 25%

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

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