Hub International Director of Operations-Personal Lines Insurance in Chicago, Illinois
Personal Lines Operations Manager
This position leads and manages the operational functioning and development of the transactional personal lines department. Oversees the day-to-day functions of the department and assists with the operational and market facing duties of the department, as listed below:
Meets regional Operational standards as outlined by HUB Corporate.
Manages service support supervisors and functions within the department.
Interacts with insurance carriers regarding carrier contracts, commissions, and strategic direction.
Stays abreast of insurance market changes, carrier appetite and underwriting guidelines.
Champions communication of goals, vision, and procedures developed by the leadership teams
Manages office environment and champions the creation and continuation of a culture of teamwork
Works with Operational Team Leaders, Accounting, Human Resources, and others to manage employees and implement regional projects and directives
Provides recommendations for hiring and assists with new hire onboarding process
Trains employees on duties, expectations, standards, policies and audits and reviews these areas regularly as set by standards; identifies/coordinates additional employee training as needed
Immediately and effectively addresses and resolves employee performance concerns utilizing Regional Human Resources and Operations resources as necessary
Directs employee workflow, workload and overall performance
Provides feedback to management and employees about service structure to improve performance and productivity
Coordinates time off within department or location to ensure service level and appropriate reporting of time off
Assures client service standards are being met
Creates and recommends new standards and any specialized processes or standards based on business needs
Assists in monitoring expenses and adherence to budget numbers for location or department
Conducts annual performance reviews for direct reports
Answers clients/employees questions in a timely manner
Answers phone inquiries and addresses problems
Other duties as assigned Required Skills
Ability to evaluate and make decisions, recognize potential hazards and observe appropriate precautions, understand and remember detailed instructions
Excellent written and oral communication skills
Strong ability to listen, discern, prioritize, and negotiate with clients and insurance carrier representatives based on a deep understanding of relevant issues
Competent use of standard office tools/software (e.g. MS Office)
Ten years of experience in Personal Lines account management
Five years of experience in setting operational procedures and department oversight, leading a staff of managers and representatives.
Property and Casualty producer’s license required
Advanced professional designation highly desirable (e.g. AAI, ARM, CIC, CPCU, GBA, RHU, REBC)
Location: United States, Illinois, Chicago
Required Education: Bachelor's degree (4-year degree)
Required Experience: 5-7 years
Required Travel: Up to 25%
Date published: 30-May-2018
Department: Business Operations
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
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