CMDB AdministratorChicago, IL

ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in more than 550 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

Job Overview

At HUB International, the CMDB Administrator is responsible for the overall administration, configuration, and maintenance of the Configuration Management Database (CMDB) within the ServiceNow platform. Your role will ensure the accuracy and reliability of the CMDB as well as perform regular audits to ensure the completeness of the CMDB data.

This position will work closely with our Service Owners, Infrastructure Team Leaders, Asset Management, IT Service Management, ServiceNow Platform and Technology Business Management teams and provide the necessary support to be a successful and cohesive group.

Qualifications

  • Bachelor’s degree in business, finance, computer science, statistics, mathematics or related field from an accredited college or university

  • Minimum 3 years of relevant CMDB experience is preferred

  • Familiarity with Automated Discovery tools is preferred

  • Experience maintaining a Configuration Management DataBase (CMDB) is preferred

  • Experience in administering and configuring the ServiceNow CMDB is preferred

  • Knowledge ITIL practices and processes (Configuration Management)

  • Ability to work independently

  • Strong interpersonal and communication skills

  • Excellent problem-solving skills with a detail-oriented approach to data analysis and reconciliation

Primary Responsibilities and Activities

  • Responsible for the overall administration, configuration, maintenance, design and improvement of the Configuration Management Database (CMDB) within the ServiceNow platform

  • Administer and maintain the ServiceNow CMDB, including its configuration, data integrity, and ongoing synchronization with other IT systems and data sources

  • Collaborate with stakeholders to design and implement best practices, processes, policies and guidelines for configuration management

  • Plan and lead project efforts to design and collect new data elements or redesign or refresh existing data elements.

  • Work with other TechOps teams to ensure proper integration and alignment of CMDB data with TechOps processes such as incident, problem, and change management

  • Perform regular audits and reconciliation activities to ensure the accuracy and completeness of CMDB data

  • Identify, troubleshoot and resolve any data inconsistencies or discrepancies within the CMDB data

  • Proactively search for improvement opportunities to improve the accuracy and integrity of the CMDB inventory

  • Develop and maintain CMDB documentation regarding policies, standards and procedures

  • Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery and mapping functions

In addition, this CMDB Administrator will be an independent thinker who can make convincing, data-based arguments. The selected candidate will be able to work across strategy, product, operations and technology teams while demonstrating a strong bias for action. The candidate MUST HAVE:

  • Strong emotional intelligence and respect for others.

  • Clear, direct, compelling communication and presentation skills

  • Strategic thinking and thought leadership skills

  • Genuine collaborative spirit with the ability to work with and through others

  • Planful, motivational, and goal-oriented attitude

  • Affinity for seeking and leveraging qualitative and quantitative data

  • Patience and commitment to support and develop teams through change

  • Curiosity and passion for progress

Although hybrid to a local HUB office is desirable, this position is open to remote candidates.

JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB, you will be part of a community of learners and doers focused on helping our leaders maximize the potential of their employees.

Disclosure required under applicable municipal regulations in NY and NJ, as well as the law in Colorado: The expected salary range for this position is $110,000 to $135,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

Department Information Technology

Required Experience: 2-5 years of relevant experience

Required Travel: Up to 25%

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

EEOAA Policy

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Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.