Hub International BMS Applications Trainer in Chicago, Illinois


About HUB International:

HUB International Limited (“HUB”) is the 7th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 10,000 employees in 450 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

About the Position:

The BMS Applications Trainer role is to deliver training to end users in the organization about how to use various types of applications efficiently and effectively in support of business objectives. The role also extends to instructing users in following business processes developed by business units and quality control. This individual is responsible for designing, delivering, and improving in-house application training programs and related courseware.



  • Coordinate with lead business users and/or business quality control coordinators to ensure BMS training department processes are understood so training is consistent with business processes and use of application

  • Collaborate with IT Staff to setup training environment i.e. test data and training scenarios etc.

  • Coordinate the appropriate locations to be deployed for training assignments to team members

Application Training

  • HUB-Way workflow & process training

  • Coordinate BMS self-pace training access

  • Support and development of appropriate courseware tools and applications along with ongoing assessment of existing tools

  • Develop and deliver BMS software application training programs and individual classes

  • Present instructor-led training sessions in person or via web meeting process

  • Develop and deliver new course content for new and existing applications

  • Review and on-going update of training materials and documentation

  • Identify and communicate any specialized training needs outside of BMS applications to business unit

  • Respond to Service Desk tickets and inquiries in an effort to assist individuals with BMS “how to” application issues

  • Create and communicate training schedules in consultation with departmental decision makers

  • Create and administer training evaluations. Collaborate results analysis, make recommendations for training improvement, and integrate changes in curriculum and/or courses

  • Work with BMS application teams to understand, learn and demonstrate solid knowledge of any changes and upcoming application upgrades/enhancements

  • Participate in any upgrade and maintenance update testing

  • Communicate application problems and issues to BMS applications teams

  • Stay up-to-date with industry technology developments

  • Mentor and/or provide guidance to junior members of the team as assigned

  • Collaborate project plans with Business Analysts, Project Managers and/or Site Managers

  • When not training, provide resources as a Business Analyst, proactively seeking projects and solutions

Experience :

  • Bachelor’s degree, or 5 – 10 years equivalent insurance industry work experience

  • General knowledge of insurance and insurance brokerage operations

  • In-depth, hands-on knowledge of enterprise and desktop applications (e.g. Epic, BenefitPoint, ImageRight (WorkSmart), Velocity, and Microsoft Office)

  • Proven experience with adult learning principles, methodologies, and course design techniques

  • Excellent written and oral communication skills, including instructional and presentation skills

  • Excellent interpersonal skills, with a focus on motivational skills and positive attitude

  • Ability to present ideas in business-friendly and user-friendly language

  • Highly self-motivated and directed

  • Ability to absorb new ideas and concepts quickly

  • Good analytical and problem-solving abilities

  • Ability to effectively prioritize and execute tasks in a high-pressure environment

  • Very strong customer service orientation

  • Experience working in a team-oriented, collaborative environment

  • Occasional travel between training locations required

  • Experience with staff development and/or human resources management (team lead only)


Location: United States, Connecticut, Colville
Location: United States, Illinois, Chicago
Location: United States, Massachusetts, Boston
Required Education: Bachelor's degree (4-year degree)
Required Experience: 5-7 years
Required Travel: Up to 50%
Date published: 14-May-2018
Department: Business Operations
Ref#: 77960_20180602

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at .

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