Vice President, Operations, Personal InsuranceBurnaby, BC

Who We Are

We are BC’s largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.

What We’re Looking For

As the Vice President, Personal Insurance Operations, you play a significant role in leading our team of personal insurance advisors. This will be done via multiple distribution channels, including our contact centre, community branch locations as well as our MGA, Colwood Insurance services (at least for the first few months to a year).

In addition to driving positive employee experience and engagement, the role will understand and embrace the value and importance of taking care of all personal insurance risks for our clients in a holistic fashion.

Strong business acumen, collaboration, and communication skills are fundamental as this position requires cooperation with all levels of employees and management in our organization. You also respect and embrace our corporate values of Entrepreneurship, Integrity, Teamwork, Accountability & Service.


  • Level 3 General Insurance License

  • Nominee qualification an asset

  • Minimum 7 years of front-line sales and service management

  • Minimum 3 years of senior leadership

  • Experience in contributing to strategic direction and implementing plans / actions as it relates to achieving overall revenue, profit, and employee engagement goals

  • Experience collaborating with various business leaders and problem solving to maximize business performance - Passion for efficiency and optimizing resources is key

  • Motivated to roll up your sleeves in a fast-paced and ever-changing environment

  • Strong communication skills, written and verbal

  • Experience mentoring and developing business leaders

  • Passion for & obsession for driving excellent client service

  • Excellent business acumen and entrepreneurial spirit

  • Nominee qualification

  • Industry designation preferred (CAIB, CIP, FCIP)

A Day in the Life

  • Developing business plans that maximize revenue and profitability in all personal insurance distribution channels:

  • Retail community branch offices (in-person)

  • Dealership partnership offices (in-person)

  • Contact centre (phone, digital)

  • Participating as a key member of the senior management team, directly influencing the business priorities and strategies through leadership and insurance expertise

  • Creating and executing strategies to drive cross-selling initiatives

  • Establishing and implementing short-term and long-term departmental goals, objectives, policies, and operating procedures alongside the COO

  • Driving new business growth in conjunction with VP Sales-Personal Insurance by analyzing business performance metrics, market trends and assuming responsibility for the execution of client retention strategies

  • Leading and working in collaboration with the VP Sales-Personal Insurance with both the establishment and execution of a service model strategy that will continuously elevate client experience across the various personal insurance channels

  • Partnering with HUB’s business leaders, key stakeholders, and the learning and development team, execute on strategies in retaining and developing talent

  • Establishing, executing, communicating, and managing client experience strategy

  • Executing consolidation strategies across HUB’s PL teams and business channels

  • Primary on all personal insurer partnerships – in collaboration with CMO and PCMT leader

  • Managing insurer partner relationships, initiatives, changes, escalations

  • Partnering on strategic sales initiatives with insurer partners in conjunction with VP Sales- Personal Insurance and PCMT leader.

  • Track and manage team metrics and reports to leadership regularly

Where This Can Take You

We invest in our employees! We offer hands-on coaching and mentorship, alongside extensive sales training to ensure you succeed, today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!

What We Offer

  • Competitive compensation: Base salary + Industry leading commission structure

  • Company matching RRSP contributions

  • Tuition financing and career-related training and development

  • Customizable flexible benefits options for you and your family

  • Mental and physical wellness initiatives

  • A positive, collaborative and team-oriented environment

  • Ongoing personal and career development

The expected salary range for this position is $130,000 to $170,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Our Culture Starts with You

  • We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business

  • We want you to be INNOVATIVE and open to sharing your ideas

  • You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.

  • You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER

  • You work with a high degree of INTEGRITY and ACCOUNTABILITY

If this sounds like a place you want to be or want to talk to us about the role and opportunities, contact us or apply now. To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!

Department General Management

Required Experience:

Required Travel:

Required Education:

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit