Team Lead, CommercialBurnaby, BC

HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEUR mindset to join our team!

We are the 5th largest insurance brokerage in the world with 16,000+ employees across North America. Our culture is renowned within the industry, and we value our people and their development! We invest our time in helping highly self-motivated individuals achieve their goals in our fast-paced and dynamic environment.

We are Proud to Offer

  • Hybrid work arrangement

  • Competitive compensation

  • Comprehensive tuition financing and career-related training and development

  • Customizable flexible benefits options for you and your family

  • A progressive employee assistance program through LifeWorks

  • Mental and physical wellness initiatives

  • A positive, collaborative, and team-oriented environment

  • Ongoing personal and career development

The Opportunity

Working with the Vice President and Managers, the Team Lead, Commercial Operations will support and guide the Commercial Lines team through training and best practices.

The Team Lead will assist in the implementation of process workflows and ensure that staff are up to date with current procedures and processes.

The Responsibilities

Team Development

  • Provide support and training for new hires and existing employees

  • Collaborate with Team Leads in REP to cross-train and provide support as needed for off-program business

  • Maintain strict confidentiality for all corporate and employee issues

  • Coach and mentor new and experienced staff members

  • Share and reinforce service level guidelines and process workflows

  • Work with Learning and Development leaders to structure and facilitate quarterly soft skills training


  • Collaborate effectively with Commercial Managers and Producers to ensure excellence in client service

  • Act as the day-to-day “go-to” person for employee inquiries on technical, processing and/or training questions

  • Assist with problem solving in the absence of a manager

  • Foster positive team and client relationships

  • Support team members through corporate initiatives and change management

  • Review processing for accuracy and regularly audit accounts as assigned

  • Act as floater as required based on peak periods and scheduling

  • Provide feedback to Managers on new hires with regards to training uptake and processing audit results

  • Participate in project implementation and EPIC super user group

  • Stay current with new training and systems procedures

  • Maintain strong technical understanding of insurance coverages and products

  • Work with the Business Technology team to ensure that the current workflows and procedures are consistent with the rest of the organization

  • Build out and update training workflows as needed

  • Support the production team on a small book of business to remain current with processes

  • Lead and facilitate the monthly team bulletin meetings – scheduling, agenda preparation and distribution of meeting minutes

Additional Responsibilities

  • Participate in project implementation and training

  • Review audit reports

  • Reconcile accounting transactions and activities

  • Other duties and responsibilities as assigned by Manager


  • Minimum two years Commercial industry experience

  • General Agent Level 2 license

  • Intermediate level of computer knowledge

  • Excellent communication skills (written and verbal)

Knowledge, Skills & Abilities

  • Strong accountability and self-starter

  • Excellent communication skills (written and verbal)

  • Ability to organize workload and competing priorities

  • Thrives in a fast-paced environment

  • Systems and applications proficiency

The expected salary range for this position is $70,000 - $85,000 annually and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Our Culture Starts with You

  • We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business

  • We want you to be INNOVATIVE and open to sharing your ideas

  • You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.

  • You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER

  • You work with a high degree of INTEGRITY and ACCOUNTABILITY

To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!

Department Business Operations

Required Experience: 2-5 years of relevant experience

Required Travel: Negligible

Required Education: Diploma

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit