Personal Lines Assist Specialist, Training and ComplianceBurnaby, BC

We are BC’s largest insurance broker, growing 15% year over year! We offer stability, career development opportunities, and a strong teamworking environment. Whether you’re just starting out in insurance, or a seasoned veteran, HUB can take you to your next career goal.

We are Proud to Offer

  • Competitive compensation

  • Comprehensive tuition financing and career-related training and development

  • Company matching RRSP contributions

  • Customizable flexible benefits options for you and your family

  • We promote work-life balance through flexible scheduling and hours

  • A progressive employee assistance program through LifeWorks

  • Mental and physical wellness initiatives

  • HUB Cares: we are a company that gives back and is active in the community

  • Mileage reimbursement for vehicle use (if applicable)

The Opportunity

As a Personal Lines Assist Specialist, Compliance and Training in Personal Lines Operations you will provide exceptional training, compliance and operational support for the Personal Lines team. We are seeking a self-motivated individual with a strong attention to detail to join our Burnaby Still Creek location in a Regular Full-Time position.

Our Burnaby Still Creek head office location is centrally located in the Willingdon Business Park near Brentwood Town Centre. This location is easily accessible by the Gilmore sky train station with many shops, restaurants and other amenities nearby.

The Responsibilities

  • Providing ongoing support to the various personal insurance business units including:

  • Develop, maintain, and deliver Personal Lines technical training content.

  • Collaborate with personal insurance management and front-line employees to identify opportunities to improve all aspects of personal insurance such as workflows, implement new business processes and best practices.

  • Manage our internal government auto audit and general PL quality assurance processes, documentation, and procedures.

  • Conduct in-person government auto insurance, broker standards and general procedural audits, identify any issues, prepare, and distribute audit finding reports, and recommend any corrective action required.

  • Perform audits as required (e.g. annual habitational broker standards) and communicate results & recommendations.

  • Travel to all offices to conduct training and in-person audits.

  • Collaborate with PL management and other subject matter experts to create, maintain, and store HUB’s PL information including guidelines, carrier changes, procedures, best practices, sales aids, and communications.

  • Communicate business changes to front-line employees including sales, training, efficiencies, systems, etc, working with HUB Coastal Ops team.

  • Other duties as assigned.

The Requirements

  • 5+ years experience in a variety of Personal Lines roles including a deep understanding of ICBC policies, sales, and administrative procedures.

  • Level 2 General Insurance License

  • Experience working with a variety of Carrier Portals (ICBC, Auto & Residential) and EPIC

  • Good communication, problem solving and critical thinking skills.

  • Experience and passion in training & compliance.

  • Strong technical insurance knowledge of coverages.

  • Ability to work independently with minimal supervision.

  • Strong attention to detail and accuracy

  • Customer service oriented with strong interpersonal skills.

  • Works well in a fast paced environment.

  • Intermediate to advanced knowledge in MS Office, with focus on Excel and Word.

  • Must have access to personal vehicle for business use.

Asset experience that will make you stand out:

  • CAIB, CIP, FCIP, CRM or other industry designations considered an asset.

Our Culture Starts with You

  • We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business

  • We want you to be INNOVATIVE and open to sharing your ideas

  • You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.

  • You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER

  • You work with a high degree of INTEGRITY and ACCOUNTABILITY The expected salary range for this position is $50,000 - $75,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!

Department Business Operations

Required Experience: 5-7 years of relevant experience

Required Travel: Up to 25%

Required Education: High school or equivalent

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit