Hub International Personal Insurance Trainer in Burnaby, British Columbia
Hi, we’re HUB and we’re growing fast!
15% each year fast. We love hiring team members who bring the entrepreneurial spirit and ambition to grow with us. Do you have what it takes?
Imagine where you can take your career with BC’s largest insurance broker. Enjoy a future filled with stability, career development opportunities and a diverse network of support. Whether you’re just starting out in insurance or a seasoned veteran, HUB can take you to your next career goals.
And that’s not all! We’re proud to offer:
Customizable flex benefits plan to fit your needs now and into the future.
Comprehensive tuition financing and in-house development courses.
Work-life balance through flexible scheduling and hours.
To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!
Is this your opportunity to join our team?
Our Personal Lines Division is excited to welcome you into our client-focused culture. Our Burnaby Still Creek head office location is centrally located in the Willingdon Business Park near Brentwood Town Centre. This location is easily accessible by the Gilmore Skytrain station with many shops, restaurants and other amenities nearby.
Are you our next Trainer ? Do you thrive in a busy and fast-paced environment where client service is the focus? The Personal Lines Trainer will design, create, facilitate, and deliver training for Personal Lines products, sales and service through classroom, remote virtual learning, and on-site operational formats. The Trainer will work closely with VP leadership to assess learning requirements and deliver training to HUB Personal Lines employees. The role will develop training plans and materials and oversee delivery and completion of training as required, working with HUB Subject Matter Experts to build programs from the ground up, using a full range of tools and delivery methods.
What you’ll be up to as our Trainer…
First thing’s first, you’ll develop and deliver Personal Lines training programs related to carrier partner products and changes, claims, and customer service
You’ll be completing new hire onboarding and training for Personal Lines products and systems throughout head office and all branch and operational locations
You’ll lead and deliver product knowledge and technical, sales, and client experience training to new and existing Personal Lines employees
You’ll deploy new and existing training modules, including follow-up support of training modules
You’ll facilitate and provide in-person and virtual support and coaching to trainees in a live training environment
You’ll be supporting with delivery of business results including client service, client retention, revenue targets and employee engagement
You’ll work towards knowledge and process consistency across all Personal Lines team members
You’ll implement and maintain best practices in all area of auto business; provide leadership, support, and collaborate with other business areas as needed
You’ll work with managers to communicate Personal Lines performance expectations and standards
You’ll travel to different locations across the Lower Mainland to provide training, coaching and guidance
You’ll work with the Supervisor to implement and identify workflow enhancements and updates
You’ll maintain the Personal Lines SharePoint and participate in communications/bulletins
You’ll work with employees and managers to communicate and coach on expectations and standards related to Personal Lines Performance
You’ll execute other training initiatives as identified and required
You’ll take on other responsibilities and accountabilities as required
What you bring to the table…
Let’s cut to the chase. You need to have your Level 2 General Insurance License.
This isn’t your first rodeo. You have at least 5 years of Personal Lines experience
You have over 4 years of proven success in training, having designed and facilitated training programs using diverse delivery methods.
You’re passionate about adult education and pair it with an entrepreneurial sales spirit.
You’ve coached and motivated sales-focused individuals .
If you have previous experience working or supervising in a contact center environment, that’s a plus!
You’re results driven and have outstanding client service abilities.
You’re able to adapt and thrive in a changing environment.
You have strong attention to detail and accuracy.
You have excellent time management skills and can prioritize multiple demands.
You have access to a personal vehicle for business use (mileage reimbursement provided).
You have intermediate to advanced proficiency in Microsoft Office, particularly in Excel, Word, PowerPoint, SharePoint, Teams, and Outlook.
It is an asset if you have an industry designation (CIP, CAIB, CRM, General Insurance & Risk Management Diploma-BCIT).
You’ve received formal training in education or training (Degree or Certification)
What’s in it for you…
A place where we value your input and your ideas matter. An empowering environment where you are provided the resources to excel in your role and grow your career with HUB.
And of course…
Flexible hours to promote work-life balance.
Customizable flexible benefits options for you and your family.
Comprehensive tuition financing and career-related training and development.
Company matching RRSP contributions.
Home prescription delivery service through PocketPills.
Confidential 24/7 access to virtual health services with EQ Care – all at your fingertips.
A progressive employee assistance program through LifeWorks.
Engaging employee initiatives like a brand new wellbeing initiative!
Mileage reimbursement for vehicle use (if applicable).
Do your values align with ours?
Entrepreneurship – We encourage innovation and educated risk-taking.
Integrity – We do the right thing, every time.
Teamwork – We work together to maximize results.
Accountability – We measure and take responsibility for outcomes.
Service – We serve our customers, communities and colleagues.
Department Business Operations
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
Hi, we’re HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.