Ignite your potential. Impact what matters.

Hi, we're HUB.

We advise businesses and individuals on how to reach their goals.

When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy.

So you’re ready for tomorrow.

Company Profile

HUB International was born in 1998 with the merger of 11 privately held insurance brokerages. Today, HUB is one of the largest insurance brokers in the world and represents a broad, deep, one-of-a-kind aggregation of insurance entrepreneurs.

13,000+

employees across North America.

5th

ranked among the world's largest insurance brokers.

450+

offices across North America.

HUB Mission

To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

HUB Vision

To be everywhere risk exists—today and tomorrow. Helping Protect what matters most.

Our Core Values

  • Entrepreneurship - We encourage innovation and educated risk-taking.
  • Integrity - We do the right thing every time.
  • Teamwork - We work together to maximize results.
  • Accountability - We measure and take responsibility for outcomes.
  • Service - We serve our customers, communities and colleagues.

Why Choose HUB?

Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

  • are seeking a progressive work environment at a rapidly growing organization
  • have a desire to help others protect their future
  • have an entrepreneurial spirit and are challenged by the opportunity to grow the business
  • are focused on learning and development to enhance your industry knowledge and expertise
  • are a self-starter willing to invest time and energy to learn the technical aspects of our business
  • believe in integrity and building success by developing relationships with others

Benefits

We offer a dynamic benefits program that is rooted in your current needs yet evolves as those needs change over time. We are committed to providing you with the tools and resources you need to maximize your benefits portfolio.

We believe in the value of a wellness strategy to build morale and support the personal health goals of our employees. We’re proud to offer our employees medical plans that not only provide coverage for illness and injury, but also enable you and your family to focus on staying well. Outside of offering a portfolio of medical plans to support our employees’ well-being, we’ve worked hard to build a comprehensive program reflecting our values and vision to boost engagement and motivation.

HUB Healthy Habits was created to educate, activate, and support employee engagement in total health and wellbeing, encouraging employees to put healthy ideas into action in and out of the office. On-site health committees lead in-office health initiatives, including monthly educational health and fitness activities.

  • Technology: Portal on the HUB intranet and mobile app delivers health campaigns and contests.
  • Tools: Break rooms designed by our employees outfitted with balls, bands, and light weights.
  • Healthy challenges: Challenges and campaigns with prizes for meeting fitness and nutrition goals.
  • Health screening & coaching: Track your health and performance. Health coaches are available to all employees.

Retirement savings plans: You choose how much to deposit each pay period and how your money is invested.

Travel accident insurance: HUB’s Travel Accident benefit covers injuries and death sustained during business travel. We also provide 24/7 access to personal and emergency assistance when you are traveling for business or personal reasons, including dependents traveling with you.

Flexible spending & parking and transit programs: Flexible spending accounts allow you to pay for eligible health and/or dependent care expenses on a pre-tax basis. You can also use pre-tax dollars to pay for parking and transit expenses and can enroll in the program at any point during the year.

MyHUB Discounts: All HUB employees have access to discounts on automotive, electronic, consumer, educational assistance, home security, travel, home, and work-life products and services.

Employee Assistance Program (EAP): We understand it can be difficult to manage family, work-related and personal issues. That’s why we offer an EAP at no cost to you. To help guide you through difficult situations or simply assist you with day-to-day tasks like finding a last-minute dog sitter, trained professionals work with you as you search for solutions. The program is completely confidential and can help you work through issues related to: emotional well-being, family life, healthy living, and legal or financial matters.

Group auto & home insurance: You have the option of purchasing personal lines of auto and home insurance at discounted rates.

Group legal plan: You have the option of enrolling in the group legal plan. This plan provides access to legal assistance for matters concerning estate planning, real estate, family law, consumer protection and more.

Other voluntary extras include: critical illness insurance, accident insurance, group indemnity insurance, long-term care coverage, and more.

Job Map

{{ pagination.total }} {{seoJobDescription}}

Current Search Criteria:

Commute Options

Client Service Representative, Employee Benefits | HUB Jobs

e search bar on our <a href="https://www.hubinternational.jobs/jobs/?q=myhubbc" target="_blank">careers page</a>!</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>Department Off

Job Information

Hub International Client Service Representative, Employee Benefits in Burnaby, British Columbia

HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team!

We are BC’s largest insurance broker, growing 15% year over year! We offer stability, career development opportunities, and a strong teamworking environment. Whether you’re just starting out in insurance, or a seasoned veteran, HUB can take you to your next career goal.

We are Proud to Offer

  • Competitive compensation

  • Comprehensive tuition financing and career-related training and development

  • Company matching RRSP contributions

  • Customizable flexible benefits options for you and your family

  • We promote work-life balance through flexible scheduling and hours

  • A progressive employee assistance program through LifeWorks

  • Mental and physical wellness initiatives

  • HUB Cares: we are a company that gives back and is active in the community

  • Mileage reimbursement for vehicle use (if applicable)

The Opportunity

Our Employee Benefits Division is excited to welcome you into our client-focused culture. Join us with your years of group benefits experience as our next Client Service Representative . Here’s your chance to refine and develop your client service and analytical skills as a Permanent Full Time CSR in our Employee Benefits Division.

Our Burnaby Still Creek location is our head office and is centrally located in the Willingdon Business Park. The office location is centrally located in the Willingdon Business Park near Brentwood Town Centre. This location is easily accessible by the Gilmore sky train station with many shops, restaurants and other amenities nearby.

The Responsibilities

  • Assist Account Executives with all aspects of servicing group and individual accounts

  • Maintain accurate renewal calendar, communicate renewal timelines to Account Executives

  • Process documentation: renewals, proposals, claims history, customer correspondence

  • Maintain electronic and paper client/carrier files

  • Ensure accuracy of policy documentation from insurers before forwarding to the client

  • Contact clients regarding renewals and claims, update changes

  • Answer account related questions/requests from clients and insurers

  • Provide policy and coverage information to clients upon request or inquiry

  • Attend occasional client meetings with Consultants

  • Create marketing materials and presentations for Consultants

  • Act as liaison between Consultants and Corporate clients

The Requirements

  • Successful completion of LLQP or willing to obtain

  • 2+ years of experience in the employee benefits industry

  • Willingness to learn and take on increasing levels of responsibility, including client communication

  • Intermediate proficiency in Microsoft Word, Excel and Outlook

  • Excellent Communication

  • Typing speed of at least 55 wpm

  • Good working knowledge of underwriting arrangements

  • Has a high attention to detail

  • Comfortable conducting employee education sessions and client administration orientation sessions

  • Good understanding of employee benefits plan analytics

Asset experience that will make you stand out:

  • Experience with flex Benefits plans is an asset

Our Culture Starts with You

  • We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business

  • We want you to be INNOVATIVE and open to sharing your ideas

  • You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.

  • You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER

  • You work with a high degree of INTEGRITY and ACCOUNTABILITY

To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!

Department Office Administration & Clerical

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent