Hub International Associate Account Manager in Burnaby, British Columbia

HUB International provides products and services in all areas of insurance, including Commercial, Personal and Employee Benefits. We are the leading insurance broker in BC and across Canada, and are ranked among the world's top 10 insurance brokerages. We are committed to providing the best coverage, value and service based on the strength of our vast global resources and solid local relationships.

As Associate Account Manager for our Commercial Insurance Division, you will apply your extensive experience in the insurance industry and client service skills while working closely with a team of Account Managers/Account Executives and Marketers. You have in depth experience and knowledge as an Insurance Advisor in a client facing role. You will work closely with a team that specializes in Commercial Insurance, and your mandate is to align client needs with our products and insurance experts. This is an excellent opportunity to create a role that is your own while supporting and working alongside a team of experts to make a difference for our clients.

Key Activities

  • Deliver exceptional client experience

  • Respond to customer requests directly (or indirectly from the Account Manager/Account Executive and/or Marketer), compiling information and submitting information to appropriate insurance companies and binding coverage where appropriate

  • Demonstrate commitment to team work by supporting Account Manager/Account Executive and Marketer with all aspects of servicing commercial accounts

  • Participate in formal account reviews

  • Manage the Marketing of accounts to include new, renewal, and midterm changes

  • Prepare submissions, proposals, cover notes, customer correspondence, certificates, and invoices as per agency standards

  • Process documentation (Certificates of Insurance, Submissions, Cover Notes, Renewals, Proposals, Endorsements, In-House Policies, Invoicing, Finance Contracts, Customer Correspondence)

  • Collect data from the client, create an expert submission to be presented, identify coverage gaps, negotiate suitable rates and coverages with company underwriters, present Account Managers/Account Executives with best programs, and bind coverage.

  • Provide training and guidance to new team members

  • Other responsibilities as needed


As the successful candidate you are self-motivated with a strong sense of urgency and the ability to provide measurable deliverables to Account Managers/Account Executives and Clients. You have up to ten years of commercial experience as an Insurance Advisor, and a level 2 insurance license.

Skills, characteristics & qualifications

  • Superior client service, presentation and interpersonal skills

  • Good communication, problem solving and critical thinking skills

  • Pro-active and a self-starter

  • Strong sense of urgency to meet service levels and deadlines

  • Accounting experience is an asset

  • Strong technical insurance knowledge of coverages

  • Experience with marketing and assisting with client contacts on accounts within the book of business

  • Confident to work independently without supervision

  • Strong attention to detail and accuracy

  • Works well in a fast paced collaborative environment with an ability to build strong team relationships

  • Motivated to contribute within a team environment

  • Intermediate to advanced MS Office knowledge, with focus on Excel and Word; experience with Policy Works and Epic would be an asset

Your future with HUB:

HUB International’s Greater Vancouver location is based out of Burnaby, BC with offices throughout the Lower Mainland & Fraser Valley. We offer comprehensive benefits, group RRSP matching, complete tuition / course / certification coverage, and exciting opportunities for advancement. Our brand new head office on Still Creek Drive is LEEDs certified and has a complimentary on site fitness facility, locker room & showers, bike room, outdoor running trails, and a shuttle from Gilmore Station for those who transit.

We offer:

  • Competitive wages

  • Flexible work hours

  • Complete tuition financing

  • Opportunities for career advancement and professional growth

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for learning, development, growth as well as advancement.

Location: Canada, British Columbia, Burnaby
Required Education: High school or equivalent
Required Experience: 5-7 years
Required Travel: No travel required
Date published: 29-May-2018
Department: Account Management & Service
Ref#: P2860_20180522