Collections Senior AssociateBrentwood, TN

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Collections Sr. Associate - Job Description

The Collections Sr. Associate will handle daily tasks related to collections and discrepancy resolution of aging balances. They will be responsible for following departmental procedures to effectively recover aging balances. The Collections Sr. Associate position reports to the Collections Supervisor.

Essential Duties and Responsibilities

  • Process and distribute monthly statements to brokers and clients, with follow-up on outstanding balances according to established departmental procedures and deadlines.

  • Manages outstanding invoice status and interfaces with Account Servicers on collection matters and dispute resolution.

  • Timely completion of ImageRight tasks and processes.

  • Provides FP&A necessary reporting to calculate aged-based write-offs.

  • Provides ad hoc reporting and analysis.

  • Identifies opportunities to enhance and improve systems & operations within the organization.

  • Serves as backup for other members of collections team.

  • Provides excellent and considerate customer service by maintaining positive effective internal and external customer relationships.

  • Proactively coordinates with sales and senior management when necessary to accelerate the collection process.

  • Maintains timely contact with staff, agency accounting departments, and collection agencies on receivable matters.

  • Follows production, productivity quality, and customer-service standards.


Education and/or Experience

  • High school diploma or GED equivalent required. An associate degree preferred.

  • Minimum 2 years of experience in accounting or related field.

  • General understanding of Accounts Receivable reports.

  • Strong written and verbal communication skills.

  • Effectively respond to questions from managers, clients, and customers.

  • Ability to solve practical problems and deal with limited standardization.

  • Recreate accurate timeline of events with cash reconciliation backup.

  • Proficient knowledge of Microsoft Office, with an emphasis in Excel.

Other Skills and Abilities

  • Ability to review and investigate errors and inconsistencies between accounts receivable reports.

  • Ability to multi-task, prioritize, and work independently.

  • Able to work with minimum supervision while understanding the necessity for communicating and coordinating work efforts with other employees.

  • Anticipate work needs and follow through with minimal direction.

  • Proper grammar and proofreading skills.

  • Analytical problem-solving.

  • Ability to work well under pressure and within short deadlines.

Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $30-$34 hourly and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.


Department Accounting & Finance

Required Experience: 2-5 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at

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Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit