Hub International Client System Services Administrator in Brentwood, Tennessee
The Client System Services, or CSS, Administrator performs Human Resource Information System (HRIS) administration tasks and support for clients. Tasks may include: plan setup and testing; report support; EDI monitoring, tracking, and support; and data integrity auditing.
Essential Duties and Responsibilities
Include the following; done on behalf of clients’ employees (other duties may be assigned):
CSS Administration responsibilities:
Provides support for HRIS including, but not limited to, researching and resolving HRIS issues and addressing user issues; gathers information, and recommends solutions and/or alternate methods to meet system and client requirements.
Responsible for the tracking of EDI transmissions and troubleshooting of any error reports from those transmissions
Notify all applicable parties when a EDI transmission is scheduled to go live
Request and complete audit of carrier eligibility for all new transmissions and after any major mapping change
Handle client questions in regards to timing of EDI transmission and eligibility issues due to them
Testing of benefit plan set-up for accuracy, especially deduction amounts
Loading and then auditing of benefit plan elections into HRIS for new clients and at Annual Enrollment
Perform HRIS system administration tasks, as needed
Create and run various HRIS reports, as needed
Perform data audits, as needed
Develop and maintain system and process documentation
Maintains a strong knowledge and understanding of HRIS processes and procedures.
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations.
Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.
Written Communication - Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Attendance/Punctuality - Is consistently at work and on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Asks for and offers help when needed.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate's degree (A. A.) or equivalent from two-year College or technical school; or two years of related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate and percent.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to effectively and positively deal with problems involving several concrete variables in standardized situations while demonstrating sensitivity to the issue and the person involved in the issue.
HRIS or Benefit Administration system configuration experience required. Experience in Ascentis, UltiPro, ADP and insurance carrier online eligibility web programs systems a plus. EDI experience a plus. Must have intermediate skills in MS Word and Excel. Microsoft Outlook (email, calendar, tasks, and contacts). Database experience helpful.
Certificates, Licenses, Registrations:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to see, speak, hear, sit, and move about. The employee is regularly required to use hands and fingers to hold, feel, or manipulate computer keyboard; telephone; photocopy and scanning machinery; fax machine; mail posting machine; and other office equipment as necessary. Specific vision abilities required by this job include close vision and ability to adjust focus.
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: Negligible
Required Education: Diploma
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 orUSRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Hi, we’re HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.