Claims AssistantBrentwood, TN

About Specialty Program Group:

Our goal is to partner with industry-leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development and broad distribution, while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group delivers leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics.

About Avant

Avant is a risk management organization that services several industries. Avant was born through innovation. In 1976, we created the game-changing product known as Non-Trucking Liability. Today, we are reviving that innovative culture on which we were built. Avant continues a forward thinking quest of developing new products and creating new markets.

Avant is the holding company under which our subsidiaries reside:

  • Avant Underwriters (AU

  • Avant Specialty Claims (ASC)

  • Avant Brokerage (AB)

  • Avant Supermarket Group (ASG)

  • SafeHerb Flexible Workforce

  • AvantCare

Each of these centers of innovation contribute to our strength and unique value within the marketplace. At Avant, we will continue to attract like-minded, leading edge talent and organizations. The result is a one-stop source for insurance solutions.

About the Position:

The Claims Assistant –primary objective is to take the first report on incoming claim calls. In addition, they will assist the claims team by performing routine clerical and administrative duties such as: providing customer assistance, data processing, record keeping, and additional duties as assigned. This position is an in-office position and will require the ideal candidate to work full time in office.

Key Responsibilities:

  • Answer the telephone system and direct calls accordingly as 1st contact with the insured.

  • Provide First Call Resolution

  • Problem Solve, deescalate calls.

  • New Loss Claim Intake

  • Assist in the handling of Incident Files (clerical support to assist with file creation and issuance of letters)

  • Provide support to claims team as needed.

  • Set up new claims received.

  • Send claim assignments to adjusters.

  • Send out claim acknowledgment letters.

  • Other duties as assigned.


  • 2-3 years of Customer Service and Call Center Experience.

  • Basic Insurance knowledge, ability to read and understand insurance policies and coverages.

  • Ability to work in a fast-paced environment and adapt to change quicky.

  • Clerical / Administrative experience needed, typing 30-40 wpm, proficient in office products such as Microsoft word, excel.

  • Attention to Detail.

  • Fast learner.

  • Strong verbal and written communication skills.

  • High School Diploma required; Associates degree or higher preferred

Work Location:

This position is located full time in our Brentwood, TN office.

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at

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