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Job Information

Hub International Claims Manager in Bothell, Washington


The Claims Manager will manage the Claims department day-to-day operations, make staffing decisions, report to Executive Leadership Team, HUB Legal team and Director of Quality Control on E and O issues, and coordinate with Regional and Corporate claims staff as needed.


The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload.


  • Monitor, supervise and train claims staff to ensure adherence to requirements and established procedure, methods and protocols

  • Conduct regular reviews and analysis of the effectiveness and efficiency of claims services. Communicate reviews to insured carriers, representatives and management as applicable

  • Review, analyze and monitor claim processing and activity with interested parties under the policy provisions, and as related to coverage, costs and specific insurance interest to ensure proper documentation and follow up

  • Verify invoices and follow up as appropriate and timely; with amounts payable per established agency procedures

  • On claims over 30 days without decision or proper follow up as noted form computer data reports, then identify, review and take action with communication to interested parties and management

  • Timely print out, review and distribute information and reports (changes, impacted claims, loss runs, etc)

  • Notify Executive Management of potential E and O situation. Research details and document details of activities leading to E and O

  • Internal correspondence on active claim and work assignment responded to and kept current with interested parties on a regular and consistent basis

  • Work directly with company and independent adjusters to ensure claims are processed quickly and correctly

  • Responsible for Large Loss Spreadsheet (LLSS) / Catastrophic notice to management

  • Work with HUB Legal, and Director of Quality Control on Regional E and O claims

  • Any other duties as appropriate and assigned by COO or HUB Corporate Claims Leaders

Licensing or certification Requirements

  • MUST hold current Property/Casualty License in resident state; includes maintaining by meeting all continuation education and other requirements

  • MUST hold current Claims adjuster license in states handling; includes maintaining by meeting all CE and other requirements

  • Must have AIC designation

work and education experience requirements:

  • 10+ years’ office experience

  • 8+ years insurance experience similar to essential job functions

  • High school diploma or equivalency; some college preferred

training requirements:

  • Department and Position Specific Training

  • Advanced Leadership Skills

  • Human Resource training

  • Microsoft Office Applications

  • Office Etiquette

  • Ethics

  • Time Management

  • Advanced Customer Service

  • E and O Basics


  • Life/Disability License

  • Any additional designations/specializations

Department Claims Management

Required Experience: 2-5 years of relevant experience

Required Travel: Negligible

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at

EEOAA Policy

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit