The Benefits Client Account Manager is responsible for serving Benefits clients (large groups of 100+), including both client companies and their employees. Working within a team of Client Account Managers and benefits specialists, and assisting sales producers, the Benefits Client Account Manager plays a key role in delivering a client experience to achieve the quality and service standards developed by the agency.

This position is located in San Antonio, TX at our downtown office. After an onboarding period, a hybrid (3 days office, 2 days remote) schedule is available.

Responsibilities include:

• Manage employee benefits administration, assisting current and new clients with benefits questions, claims, and billing issues to a successful resolution. Escalate issues to the appropriate level if necessary.

• Manage and coordinate the pre-renewal and renewal process. Assess and determine client needs for opportunities to increase sales of agency services.

• Organize and participate as needed with client presentations, to include some employee enrollment meetings.

• Lead the process for plan enrollment including employee communication, case submission and plan implementation and follow up to a successful conclusion.

• Serve as resource to clients for current market conditions and ongoing benefit regulation changes.

• Serve as a resource on current markets, industry information, and underwriting.

• Work closely with Benefits Marketing Analysts, Benefits Eligibility Specialists, Account Executives (sales producers), and others on ongoing issues.

• Maintain documentation and system updates necessary for ongoing record keeping and client management.

Qualifications include:

• Minimum of three (3) years employee benefits experience required to include one or more of the following: group medical, dental, life, and other ancillary products.

• Familiar with employee benefit plans, regulations and administration, and Health Care Reform.

• Proficiency in Word, Excel, PowerPoint, Outlook, Teams.

• Proficiency in BenefitPoint a plus.

• Ability to work in a fast-paced professional environment with multiple priorities and deadlines.

• Bilingual in English and Spanish helpful.

• Licensing Requirement: Maintain a Texas Life and Health Insurance license and participate in seminars and other training to maintain required license for knowledge and skill development. License must be acquired within the first sixty days of employment.

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

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Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.