Hub International Client Care Representative - Commercial Lines in Abbotsford, British Columbia
Hi, we’re HUB! We are proud to be ranked 5th among the world’s largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.
What makes us different than all the rest?
Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.
Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.
Our Core Values:
Entrepreneurship: We encourage innovation and educated risk-tasking.
Integrity: We do the right thing every time.
Teamwork: We work together to maximize results.
Accountability: We measure and take responsibility for outcomes.
Service: We serve customers, communities and colleagues.
Why Join HUB?
An exceptional and welcoming company culture.
Excellent compensation, benefits, RRSP match and company perks.
Paid educational training and vast learning opportunities.
Room for advancement and growth within the organization.
A company that gives back and is active in the community.
We believe in our people – they are the best in the industry! We encourage and support each other and want to see our people grow. With this, we have implemented many leadership development programs and support career advancement! If you are a lifelong learner looking for an advancing and rewarding career, please read further to see what this job entails.
As theInsurance Advisor for our Commercial Insurance Division , you will apply your superior attention to detail and excellent client service skills while working closely with a team of Producers and Marketers on our Commercial accounts. You will help build long-term relationships with our clients with helping to answer client inquires and requests through policy and coverage insurers.
What you will do:
Assist producer and marketer with all aspects of servicing commercial accounts
Meet existing clients’ needs and process documentation (Certificates of Insurance, Cover Notes, Renewals, Proposals, Endorsements, In-House Policies, Invoicing, Finance Contracts, Customer Correspondence)
Review and ensure accuracy of policy documentation from insurers before forwarding to the client
Contact clients for renewal information
Take client calls and answer questions regarding coverages, accept and process online quotes
Negotiate with insurers on coverage and price so as to best meet the needs of the client in conjunction with the producer
Update client information as changes occur
Answer account related questions/requests from clients, lawyers, and banks
Provide policy and coverage information to clients upon request or inquiry
Will be assigned some minimal, but regular duties to help support the floater position
What you will bring:
Level 2 Insurance License or willingness to obtain
Self-motivated with a strong sense of urgency
Motivated to help support a diverse team and contribute in a team environment
Minimum of one year commercial insurance experience as an Insurance Advisor
Pro-active and a self-starter with a keen attention to detail
Strong customer service focus with the ability to deliver positive client experiences and meet their desired needs
Demonstrated ability to communicate (written and verbal), present and influence credibly and effectively at all levels of the organization
Works well in a fast paced, client-focused environment
Proficiency in Microsoft Word, Excel, and Outlook
Industry designation an asset (CIP, CAIB, CRM, General Insurance & Risk Management Diploma – BCIT)
The employment offer is contingent upon completion of a successful background check.
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
Hi, we’re HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.